Under general supervision, this position collaborates closely with supervisory and lead staff to assure sustained focus on providing quality service to customers.
Under general supervision, this position collaborates closely with supervisory and lead staff to assure sustained focus on providing quality service to customers.
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
May lead others.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Graduation from an accredited high school or equivalent, plus four (4) years' experience in customer/consumer service for utility/construction or related services.
Texas Class C Driver License.
As part of the Distribution Field Services team, the Utility Services Specialist Senior serves in a lead role, works with dispatch staff, performs quality validations, and coordinates daily fieldwork to meet customer and stakeholder needs. The ideal candidate possesses strong time management, analytical and communication skills. The candidate can also work cross-functionally to provide internal and external customer support and drive process improvements.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included
in the initial interview. Department/division employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Your skill level in some of the competency areas for this job may be assessed through skills testing.
Pay Range: Commensurate
Location/Hours: 4411 B Meinardus Drive, Austin, Texas
Monday-Friday, 6:00 a.m. to 3:00 p.m.
Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs.
This position is designated as Essential Personnel with the City of Austin and may be required to work during emergencies, severe weather, or other operational needs, including when not regularly scheduled.
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 pm the day before the date listed. All application steps, including attachments and submission, must
be fully completed before that time.
We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs.
To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services.
The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles.
Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
