Job Description

Utility Service Technician

The Utility Service Tech is responsible for installing, disconnecting, reconnecting, removing and exchanging water meters as well as other related equipment at customer’s service points. Gas work would be limited to modules and disconnecting gas service only. Other duties will include meter verifies and performing gas and water meter loop inspections in preparation for a meter installation within Colorado Springs Utilities service territory. In this job you will collaborate with a wide variety of other utility workgroups and contractors daily to ensure safe, reliable, and affordable utility services to the customers of Colorado Springs Utilities.

Essential Job Duties

• Perform water and gas meter set inspections
• Installs, connects, disconnects, reconnects, removes, exchanges, and troubleshoots water utility service points (meters, modules, etc.)
• Operator qualified to identify A.O.C.’s (Abnormal Operating Conditions) on gas equipment and disconnecting gas service and other OQs (Operator Qualifications) that are deemed necessary
• Investigate, troubleshoot, and resolve automated meter reading (AMR) and advanced meter infrastructure (AMI) network and component issues
• Investigate all orders that impact our customers’ billing (reading of meters, suspected high consumption, zero consumption, module issues with gas, electric, and water meters, etc.
• Partner with Pikes Peak Regional Building Department (PPRBD) and perform gas and water meter loop inspections to ensure meter installations meet PPRBD and Colorado Springs Utilities standards and specifications
• Investigate and document utility diversions (theft)
• Represents the company in a professional manner, handling escalated customers and providing exceptional customer service
• Utilizes radios, computers, cellular phones, mobile workforce management applications, customer information systems, and other telecommunications tools and applications in the performance of daily duties
• Completes accurate order documentation and data entry
• Adheres to all safety policies and procedures
• Operates and maintains a company utility vehicle

• Maintains accountability of assigned tools and equipment

Who you are...to be considered for this exciting opportunity, ideally, you will have a minimum of 1 year of utility or construction experience

• You will also be required to work in inclement weather and work nights and weekends, as business necessitates

• This position requires the successful candidate to drive a Colorado Springs Utilities vehicle; a valid, unrestricted driver's license is required
  The ability to maintainEssential Job Certifications
  • Water Meter Maintenance Certification
  • Gas Operator Qualification Training

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts 50-100 lbs. of force occasionally, and/or 25-50 lbs. of force frequently, and/or 10-20 lbs. of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work
• Positions in this class typically require climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions. Incumbents may be subjected to moving mechanical parts, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, workspace restrictions, and intense noises.

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness