Job Description

Summary Statement:

It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties: Includes but is not limited to:

• Responsible for the appearance of all hotel tower carpet in hallways and guest rooms, upholstery, drapes and tile and flooring in bathroom areas.
• Maintain and clean guest hallways and back of house areas when needed including vacuuming, mopping, cleaning walls/baseboards, vents, ash urns and vending areas.
• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
• Assist with moving furniture, high dusting of guest rooms and pull/general rooms.
• Assist in the transportation of linen with provided tug cart in a safe manner and helping with loading/unloading of linen.
• Responsible for bio-hazardous clean up.
• Exercise care in the use of correct distribution of cleaning chemicals for designated surfaces in accordance with OSHA regulations and management requirements.
• Ensure all Guest Room Attendant (GRA)/House person/Utility chemical bottles have correct labels at all times.
• Assist with receiving and delivery of all supplies/linen as needed for housekeeping.
• Obtain and maintain position-specific licensing.• Use the IPOD device or Radio to communicate with management at work.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training Academy Certification.
• Ability to work varied shifts, including nights, weekends, and holidays. • Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
• Previous experience working in a large, luxury resort setting.
• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• 1 + years working as a Utility House Person or equivalent/At least one year of previous experience in housekeeping or general cleaning experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building or taking items in and out from Loading Dock.
• Lift or carry 50 lbs or more, Push/Pull loaded GRA housekeeping cart. GRA carts are motorized.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneeling.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.