Job Description

Posting number: 202400622

Department: Utilities

Division: Customer Service

Job classification: Utility Systems Analyst III - Customer Service

Posting type: Open

Categories: Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

Develops, deploys, and administers Utility Systems analytical reports and rules to support water and electric operations utilizing automated metering infrastructure (AMI), utility billing, and other utility information. The role includes AMI system design, data analysis, quality assurance, application support as well as acting as the Customer Service Department Assistant Manager. The position will also support Meter Operations with all software setups, implementations, integrations, and upgrades but with the focus on the AMI. Leads specific work activities of other staff, interns or temporary personnel during special projects and performs other related duties. The specialist will be the functional expert on Utility Systems applications.

Examples of duties

• Solution Development – Collaborates with Utility staff, IT, other departments, and vendors to coordinate upgrades to the Utilities AMI system and other existing systems and recommend new technology solutions that affect Utility operations while reviewing infrastructure in the field.
• Reviews Utility Systems processes and develops rules to increase operational efficiency.
• Reviews existing Utility Systems technology solutions and makes recommendations to management for upgrades, enhancements, or new technology solutions.
• Collaborates with IT staff and vendors to ensure proper report access. Collaborates with stakeholders to define project deliverables and define new reports; supports solution development with ad hoc reports; trains report users.
• Aids vendors and IT staff to identify and resolve technology issues with Utility Systems applications.
• Data Analysis / Enterprise Reporting – Develops, deploys, and administers reports containing Utility Systems data to support operations and management decisions. Analyzes data and develops suggestions/recommendations to improve utility operations.
• Develops reports, trains, and supports users.
• Ability to supervise and lead teams.
• Provides analysis of the impact new solutions will have on Utility Systems data and current policies/procedures.
• Establishes and performs quality assurance/control procedures across utility platforms.
• Application Support –
• Monitors Utility Systems applications for failures and inconsistencies. Develops, implements, and maintains the departmental computer applications procedures and documentation for utility metering operations.
• Establishes procedures, standards, and training tools used to facilitate the accuracy and completeness of data in the Utility Systems databases. Develops and deploys data audit reports for management and supervisory personnel to use in the assessment of department metrics and staff productivity. Trains staff to use reports.
• Develops test scenarios of upgrades for Utility Systems solutions; coordinates testing with IT, vendors, Utility staff and other departments in the field.
• Leads specific work activities of other staff, interns, or temporary personnel during special projects.
• Provides utility data for consultants.
• Performs other routine and/or specialized duties relative to area of assignment as required.
• Must have the ability to apply analytical thinking to a variety of inputs and quickly discern cause and effect. Must be able to develop solutions to challenging technical issues.
• Leads specific work activities of other staff, interns, or temporary personnel during special projects; leads Utility Systems projects during software upgrade testing.

Qualifications

Physical requirements include lifting to 25 pounds rarely. Subject to vision constantly; sitting, handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching and foot controls occasionally; kneeling, crouching, bending, twisting, climbing, and balancing rarely.

Working conditions involves exposure to variable and/or extreme weather conditions, uneven terrain, vehicle traffic, heavy equipment, high voltage electrical currents, working at heights, hazardous chemicals and materials, stray/vicious animals, and wildlife. Protective equipment to include safety glasses, gloves, hard hat, fire retardant clothing, and shoes.

Safety Sensitive Position.

Supplemental information

REQUIRED QUALIFICATIONS

• Business reporting experience is required.
• Must possess a valid Driver's License with an acceptable driving record.

PREFERRED QUALIFICATIONS

• Two (2) years relational database.
• Two (2) years computer technology or a related field is required.
• Understanding of radio signals as is used in an AMI system.
• Knowledge of Meter Data Management System (MDMS).
• Report-writing experience (Crystal Reports/BIRT/Cognos).
• Three (3) years utility experience preferred.

CORE COMPETENCIES

• Must be able to read and comprehend computer manuals; must have the ability to prepare Utility Systems reports, quality assurance/control plans, and computerized templates.
• Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, and vendors.