Posting number: 202500038
Department: Utility Billing
Job classification: Utility Billing Customer Service Technician
Posting type: Open
Categories: Utilities, Customer Service
Responsible for providing efficient and courteous customer service to citizens/customers by performing clerical duties of a routine to moderately complex nature for the preparation and maintenance of City utility billing records and other office support functions; performs related work as required.
Incumbent must be able to perform duties per detailed instructions with adherence to prescribed standards and procedures. Work involves receiving, balancing, and depositing cash and checks; ensuring the currency and accuracy of accounts, selling refuse bags and filing records. Reports to Utility Billing/Sanitation Manager.
Performs general bookkeeping and accounting tasks as necessary to maintain utility accounts including but not limited to collecting, receipting, and posting payment to appropriate accounts; balancing cash transactions/drawer and all other duties as assigned by supervisor
Assist customers in problem resolution regarding service and billing; responds to customers’ requests, concerns, and/or complaints
Monitors delinquent accounts for disconnection/reconnection of service; processes approved billing adjustments and initiating and completing all necessary work orders for utility accounts;
Communicates information regarding complaints, high utility invoices, etc. to Supervisor, and/or field personnel, as appropriate to assure proper resolution;
Performs general clerical duties as required, including but not limited to answering telephone, communicating via two-way radio, generating reports and correspondences, copying, scanning and filing documents, preparing mail and night-drop, maintaining logs, shredding, etc.
Processes “new service” and “final” applications per establish policies, processes, and procedures;
Summarizes data in preparation of standardized reports, and maintains filing system;
Serves as back up for Utility Billing Analyst as needed;
Performs other duties as assigned.
High School Diploma or GED, including or supplemented by coursed in business practices, customer service, and/or secretarial practices.
6-12 months experience in cash handling, problem analytical skills, and/or customer service; alternately,
An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Bi-lingual preferred but not required.
The City of La Marque is strategically situated in Galveston County, 15 miles south of Houston and four miles north of Galveston Island. La Marque is the second-fastest-growing city in the County with an estimated population of 16,000, an area of 14.25 square miles and boasting 14.3 miles of I-45 frontage—more than any other city in Galveston County. Citizens enjoy easy, breezy coastal living, abundant housing options and the security of a hurricane protection levee system. La Marque is a sportsman’s paradise and offers access to world-class medical, travel and entertainment options. Citizens and visitors enjoy Bayou Fest, an early fall concert series and BBQ Cook Off offering free family fun; Magical Winter Lights, a 52-day holiday lantern festival; and Crawfish Bash, an annual crawfish cook off that earned a Guinness World Record in 2017. For business, La Marque offers prime I-45 frontage, creative incentives, an abundance of commercial property, a budding downtown revitalization and build-to-suit opportunities. La Marque is the Gateway to the Gulf and the Hub of the Mainland. Discover the possibilities at www.cityoflamarque.org.
