Job Description

Join MadTree Parks & Rec as a Utility team member:

Every exceptional guest experience starts with two things: a warm welcome and a spotless environment. As a Utility team member at MadTree Parks & Rec, you'll be the versatile force that makes both happen—greeting guests at the door, keeping operations flowing smoothly during the busiest rushes, and ensuring every space stays pristine and welcoming. This isn't just about cleaning tables or answering phones; it's about being a key player in creating memorable experiences at Cincinnati's newest gathering place. If you thrive in fast-paced environments, take pride in creating welcoming spaces, and want to be part of a team that genuinely gives a f*ck, this is your opportunity to grow with Cincinnati's most purpose-driven hospitality company.

What You'll Do:

• Create warm first impressions by greeting guests and guiding them through our space
• Maintain exceptional cleanliness through proactive pre-bussing, surface cleaning, and organization Support bar and service teams with stocking, glassware management, and operational flow
• Manage phone inquiries, reservations, and private event bookings professionally
• Monitor dining room capacity and communicate guest flow updates to the team
• Support special events, private functions, and peak service periods with flexibility

Total Rewards & Benefits:

✓ Transparent compensation: $5.50 per hour, plus tips
✓ Flexible scheduling that works with your life
✓ 401(k) with company match company-wide
✓ FREE mental health support (8 in-person/video sessions + unlimited text-based therapy)
✓ 16 hours paid volunteer time annually + company-wide Community Impact Day
✓ Enjoy what we create with regular gift cards for MadTree food, beverages, and merch
✓ Continued growth – Cross-training opportunities across hospitality operations
✓ Nature-inspired workspaces designed to connect people to nature and each other
✓ Face-to-face humanity — Real human connection, not screen isolation
✓ A team that gives a f*ck – People who are passionate and genuinely care

WHAT IS MADTREE PARKS & REC?

Opening in early 2025, Parks & Rec represents MadTree's boldest venture yet—a stunning 15,000 sq. ft. space that transforms a historic airplane hangar into an innovative gathering place in the heart of Summit Park. This location seamlessly integrates with Blue Ash's green space, creating an environment where community and sustainability naturally intersect. Featuring sprawling indoor-outdoor spaces, a massive living wall, and games and activities for all ages, we're crafting more than a destination for award-winning beers and delicious food—we're creating a warm and welcoming space where purpose meets pleasure, and every visit contributes to planting a better community.

MORE ABOUT MADTREE

Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

We are MadTree. Rooted in Cincy. Planted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, paid time off, and many other great perks.

Utility - MadTree Parks & Rec (Blue Ash, OH)

LOCATION: Blue Ash, OH
REPORTS TO: Front of House Manager
STATUS: Seasonal, Part-Time (Non-Exempt - Hourly)
COMPENSATION RANGE: $5.50 per hour, plus tips.

SCHEDULE: Part-Time | Open availability including nights, weekends, and holidays

The Utility position is essential to creating warm and welcoming experiences that exceed guest expectations while supporting front-of-house operations. As a key support role, they ensure smooth service execution across bar, dining, and event spaces. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck

ESSENTIAL DUTIES & RESPONSIBILITIES:

Guest Experience & Front of House

• Provide warm, genuine greetings to all arriving guests and create positive first impressions
• Guide guests through self-seating process and provide clear information about facility layout, offerings, and events
• Manage reservation systems, private event bookings, and waiting lists during peak periods
• Answer phone calls professionally and handle inquiries about menu items, allergens, dietary restrictions, and upcoming events
• Monitor dining room flow and communicate capacity updates to service team
• Handle guest questions, concerns, and special requests with professionalism and grace
• Process to-go orders and merchandise sales efficiently

Cleanliness & Facility Maintenance

• Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, and consistent surface cleaning
• Execute proper glassware handling including washing, polishing, and organizing
• Maintain cleanliness and organization of all guest areas including dining room, bar, outdoor spaces, restrooms, and storage areas
• Perform consistent floor maintenance and ensure entrance and waiting areas remain clean and organized
• Assist with deep cleaning projects and scheduled maintenance tasks
• Support composting, waste, and recycling programs

Operational Support

• Support bar operations through stocking, organization, and maintenance of supplies
• Monitor and maintain adequate supply levels of serviceware, garnishes, and cleaning materials
• Assist with food delivery and table maintenance during service periods
• Transport and properly store kegs, supplies, and equipment safely
• Maintain organized storage areas with proper rotation of supplies
• Execute opening and closing procedures across all service areas
• Coordinate with service team to ensure smooth guest experiences
• Support special events setup and breakdown
• Execute proper safety and sanitation procedures consistently

Company Culture & Professional Development

• Enthusiastically participate in a minimum of 8 hours per year of paid volunteer work for MadTree Impact initiatives
• Complete assigned training programs and maintain current knowledge of facility operations, menu offerings, and events
• Perform other job-related duties as assigned by management

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• High School Diploma or GED
• 1+ years high-volume bar/restaurant experience preferred
• Open availability including nights, weekends, and holidays
• Reliable transportation and excellent attendance record

KNOWLEDGE/EXPERIENCE/ABILITIES:

• Guest Service Excellence: Creates welcoming atmosphere through warm greetings and proactive assistance
• Communication Expert: Clear and professional communication in person and on phone with guests and team members
• Operations Support: Maintains efficient service flow through proactive support of front-of-house and bar operations
• Detail Oriented: Demonstrates thorough attention to cleanliness and organization standards across all areas
• Problem Solver: Addresses guest needs and operational challenges quickly and effectively in fast-paced environments
• Multi-tasker: Handles multiple priorities while maintaining composure during peak service periods
• Team Player: Collaborates effectively across departments and anticipates team needs
• Systems Savvy: Proficient with (or quick to learn) reservation systems and POS technology
• Physical Stamina: Maintains consistent productivity during extended periods of physical activity
• Safety Champion: Ensures adherence to safety and sanitation standards

PREFERRED QUALIFICATIONS (Helpful but not required):

• Experience in high-volume bar or restaurant environments
• Familiarity with reservation management systems
• Previous experience with beer, wine, or craft beverage service
• Knowledge of allergen protocols and dietary restrictions

PHYSICAL REQUIREMENTS:

• Ability to regularly sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
• Ability to frequently talk, hear, and smell.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a bar, restaurant, and kitchen.
• The work environment is both indoor and outdoor with varying temperatures.
• The employee frequently works in high-traffic areas.
• The position requires extended periods of standing and walking.
• The employee occasionally works with hazardous materials (cleaning products provided with proper PPE).
• The employee frequently works on wet floors and with wet equipment.