Job Description

Posting number: 2026-00727

Department: PU Meters

Job classification: Utilities Technician

Posting type: Open

Categories: Water Agency, Stormwater

Summary

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Raleigh Water is seeking an experienced Utilities Technician to join its team. This role is devoted to providing operational, technical and maintenance support for the City’s water, wastewater, collection and distribution systems. Incumbents perform skilled activities in support of maintenance and monitoring functions.

About You:

Ideal candidate should have a strong work ethic with excellent time management skills. Ability to communicate and work independently or in group settings as needed. Candidate can withstand extreme heat and cold weather conditions encountered in NC along with insects, spiders, and snakes

About Us:

This position is part of a diverse team in the Raleigh Water, Meters Division, Small Meter Program. Program assists with the maintenance of 220,000 water meters in the Raleigh service area: including Knightdale, Wendell, Zebulon, Wake Forest, Rolesville, and Garner. Functions include but not limited to customer move/in and move/outs, severance for non-payment, leak diagnosis and repair, meter replacement and meter box maintenance. Additional division duties include meter reading, meter testing, and Cross Connection programs. This is an excellent position to start your career with City of Raleigh, with plenty of career paths to move up within the City.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides skilled assistance in the maintenance and monitoring activities of the City’s water, and wastewater collection and distribution systems
• Supports by locating lines, repairing and maintaining water distribution pipes, valves, meters, hydrants and other related equipment
• Performs flushing operations
• Performs field lab analysis and sample collection
• Collects, prepares and enters system data
• Creates work orders, logs work activities, updates maps, enters account data and enters water quality data
• Compiles and prepares reports
• Maintains records, files and work-related documentation
• Responds to customer inquiries and concerns
• Meets with customers and contractors regarding repair, installation and maintenance work
• Assists in providing solutions to issues and concerns
• Performs routine maintenance of job sites, vehicles, tools and equipment
• Calibrates equipment, sets up and breaks down work zone and related equipment
• Monitors safety of workspaces as well as determines need for and sets up traffic control measures
• Monitors supplies and equipment inventory
• Initiates requests for required parts, tools and materials
• Participate in mandatory call duty assignments twice per calendar year, as scheduled by the department
• Work additional overtime hours as needed during severe weather events, emergencies, or other operational situations requiring additional staffing and support
• Performs other duties of a similar nature and level as assigned

Qualifications

Education and Experience:

High School diploma or G.E.D. equivalency; 1 to 3 years’ experience in water/wastewater infrastructure inspection, maintenance/repair, or related work;

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licenses or Certifications:

• Valid Class C NC Driver's License or the ability to obtain within 60 days of hire

Supplemental information

Knowledge Of:

• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Basic filing and record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment
• Applicable federal, state and local laws, codes, regulations (based on assignment)
• Customer service principles
• Specialized equipment relevant to area of assignment
• Modern office technology

Skill In:

• Following directions and meeting standards
• Providing attention to detail in assignments
• Performing routine inspections to ensure safe operating conditions
• Proofreading and error correction
• Monitoring and maintaining required supplies, materials and inventory

Ability To:

• Perform basic math calculations
• Comprehend reference books and manuals
• Operate assigned tools and equipment
• Organize and maintaining records and files
• Interprete and applying applicable laws, codes, regulations and standards (based on assignment)
• Provide excellent customer service
• Utilize a computer and relevant software applications
• Utilize communication and interpersonal skills as applied to interact with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and receive work direction

ADA and Other Requirements:

Work Environment and Physical Effort:

Heavy: Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Work Environment:

Work is typically performed in an outdoor environment, street environment (near moving traffic), construction site, or in a vehicle. Employees may occasionally work in a warehouse environment or shop environment.

Work Exposures:

There is frequent exposure to extreme cold (below 32 degrees), extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction). Employees may occasionally be exposed to individuals who are hostile or irate and communicable diseases.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.