Job Description

Utilities Specialist

£27,000 - £31,000 plus great benefits (Work Level 6B)

Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office two days per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We're looking for a Utilities Specialist within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

Why this role matters

As a Utilities Specialist, you’ll support us to validate utility bills for suppliers, helping to make sure that they’re paid accurately and on time, and managing more complex queries on behalf of the team. This is a great opportunity to step up to a more senior position if you already have some experience int the utility industry, working in a supportive and inclusive environment.

What you’ll do

• Validate utility bills for internal and external customers, taking on complex accounts for the team
• Complete COTs (Change of Tenancies)
• Manage complex supplier/customer queries through the Salesforce case management system
• Be involved in Power Billing Transformation - reviewing our current processes and making them fit for the future
• Supplier query calls and debt resolution

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Advanced Microsoft Excel skills and good general IT skills (you’re comfortable using programmes in Microsoft Office / 365)
• Utility Industry experience
• Stakeholder management experience with presentation and communication skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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