Job Description

Posting number: 2026-00029

Department: Utilities

Division: Customer Service/Billing

Job classification: Utilities Service Technician AF

Posting type: Open

Categories: Utilities

Summary

The Utilities Service Technician reads water consumption meters, records volume used by residential and commercial consumers, turns off/on service, tracks/records meter inventory, works with Utilities Service Specialists on problem accounts, and inspects new meter installations.

Examples of duties

Education / higher education: High School Graduate or equivalent

Minimum number of years of directly related experience: Six months related work experience and/or training.

Education and/or experience preferences: None

Driver’s License requirement: Frequent Driver -- Regular Driver's License Required Endorsements: None

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: None

Preferred certifications, licenses or registrations: None

Qualifications

Knowledge: General computer equipment.

Skills: Must be able to type rapidly and accurately enough to successfully perform data entry as necessary to accomplish the essential functions of the position. Map reading and address locating. Accurately reading meter and transferring the data to a hand-held microcomputer or form.

Abilities: Read and interpret work orders. Walk continuously throughout the day. Communicate effectively with customers in the field about utility problems and charges. Comprehend and carry out simple verbal instructions and recognize similarities and differences between words and between series of numbers. Add and subtract two digit numbers and to multiply and divide with 10's and 100's and to perform these operations using units of money, weight measurement, volume, and distance. Work effectively with minimal supervision. Operate a two-way communication device. Establish and maintain effective working relationships.

Interaction with Groups/Agencies/Entities: Internal: Works with division managers and supervisors, utility billing specialists , other utility service technicians and utilities service specialists to insure accurate data entry. External: Interacts with customers in the field.

Supplemental information

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

• Walks and drives City vehicle over established meter route and accurately reads and records volume used by residential and commercial customers.
• Sort and organize service orders by route, task, and/or priority.
• Locates and reads water meters; records readings on hand-held microcomputer. Frequently is required to dig out the meter boxes, siphon water, and remove debris, insects, animals, reptiles.
• Inspects meters and connections for defects, damage, and unauthorized connections, and reports irregularities using forms for necessary action by servicing department.
• Checks misread meters and record findings on a hand-held microcomputer and other forms as necessary. Verifies readings to locate abnormal consumption and records reasons for fluctuations.
• Performs a variety of testing, inspections and investigations related to water consumption meters.
• Inspects meters and connections for defects, damage, and unauthorized connections, and reports irregularities using forms for necessary action by servicing department.
• Investigates theft of water and reports of illegal meters and connections, working with the Department of Public Safety to enforce ordinances and prepare documentation. May testify in court against illegal water users.
• Inspects installations of meter cans and meters in accordance with standards and specifications set by the City. Complete necessary paperwork.
• Investigates leaks at customer’s request and when computer reports indicate possible problems. Determines if leak repair is the responsibility of the City or the customer.
• Tests meters for accuracy in measuring water consumption using a bench test process, communicating results to supervisor and customer.
• Removes, reinstalls or disconnects water consumption meters in emergency situations or as instructed.
• Tends to emergency service turn on/off situations.
• Disconnects customers for non-payment of charges; turns service on for new occupants and reconnections.
• Removes or reinstalls meters when instructed to do so.
• Bench test meters to check for accuracy.
• Communicates with customers regarding City utility policies and customer account information when appropriate to do so.
• Assist in training of new Utilities Service Technicians.