Department:

Relationship Manager

Credit Department

Location:

Kampala, Uganda

Reports to:

Branch Manager

Supervises:

Non

Other Regular Relationships:

Collections Manager, Risk and Compliance Manager
and Finance Manager.

Job
Summary

To build and preserve trusting relationships with Company’s
customers through proper management of loans of various portfolios from
sourcing and identification to disbursement of funds.

Main
duties and Responsibilities

• Identify, pitch to and onboard new clients to
build portfolio.

• Follow up repeat client for relationship
management and referrals.

• Develop plans for business development (as per
insights from the credit team’s competitor analysis reports)

• Review credit applications and communicate with
customer if additional information is required

• Request and review credit reports from the loan’s
products, follow up and source required documentation from customers

• Approve or decline credit applications in line
with company guidelines

• Use register and check list to manage
application status (declined, approved, pending etc.)

• Ensure that debts are paid in a timely manner

• Meet collection targets set by the business

• Identify changes in payment patterns and propose
action to avert indebtedness

• Follow up on outstanding payments by telephone,
email & letter within agreed timelines

• Send out monthly client statements/letters &
regularly contacting customers to ensure all relevant debts are managed as
necessary

• Maintain accurate records of all outstanding
debt retrieval activity (file all correspondences).

• Resolve customer complaints quickly and
effectively

• Coordinate with Accounts Receivable and monitor
all outstanding payments

• Ensure customer information is correctly
maintained

• Ensure that all transactions are compliant with
Company's policies

• Any other duties as may be allocated by your
supervisor.

Requirements

Competencies

Education

• Bachelor’s Degree in Economics, Banking and Finance
or relevant field

Knowledge and Experience

• Customer relationship management

• Experience of 2 - 4 years working in a sales environment

• Experience working in a fastpaced
environment

Skills

•
Advanced
proficiency in MS Excel, PowerPoint and Word

• Excellent presentation

• Good oral and written communication skills