Position: Usher/Ticket Taker
Department: Guest Services
Reports to: Manager, Guest Services
FLSA Classification: Non-Exempt
Union: Teamsters
Pay Rate: $20.00/hr
The primary responsibility of this position is to help create a positive event experience for all guests at Target Center by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Target Center to maintain a superior level of customer service.
Duties and Responsibilities
Enthusiastically greet guests and provide event and arena information.
Escort guests to their sections/seats, frequently when the arena bowl is dark.
Enforce facility policies (i.e., no smoking, no reentry) by monitoring stairs and sections.
Proactively approach guests who may have questions, difficulties, or complaints.
Creatively resolve guests' troubles up to the level where intervention by a Supervisor is required.
Identify and respond to emergencies, and involve Security or Supervisors as appropriate.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Required Qualifications
High school diploma or equivalent.
Previously demonstrated strong customer service experience
Must be able to communicate clearly, have a friendly disposition, and a smile.
Candidates must be able to stay calm in a stressful and fast-paced environment of the arena.
Experience in handling conflict in a friendly and effective manner
Additional Comments
This a part time position based on the Target Center events calendar. Hours of work can include days, nights, weekends, and holidays.
This is an IBT Local 638 union-represented position.
ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRRA Federal Contractor.
Please contact Carl Green 612-673-1353 if you need reasonable accommodation in applying.
Please apply through our career site in order for your application to be considered.
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.
We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.
Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.
As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
