Job Description

Job Location: 5 STAR Event Services - Houston, TX 77003

Position Type: Part TimeEducation Level: Not Specified

Salary Range: $11.00 - $13.00

Travel Percentage: None

Job Shift: Any

Job Category: Customer ServiceAre you looking for an exciting part-time job that allows you to work major sports and entertainment events? 5 STAR Event Services is looking for personable and professional individuals for permanent, part-time employment. We offer our employees the opportunity to set their own schedules and work events that are often sold out, while earning a steady income.

Join our team of ushers and ticket takers at Miller Outdoor Theater! Make your own schedule! Can't work this month? Don't schedule for work this month! IT'S THAT EASY!

Wage Range: $11.00 - $13.00

Duties May Include

• Enforce and uphold the integrity of public and private areas of the venue
• Assist guest to their assigned seats
• Scanning tickets at the door
• Monitor entry and exit points and control access to specific areas of the venue
• Temping all event attendees and ensure all patrons are following CDC guidelines
• Perform routine search procedures including bag searches and screening of guests and their tickets, bags, credentials, etc. prior to guest entry to ensure that no prohibited items enter the venue
• Greet and direct guests to seating areas and various services
• Maintain open and smooth access routes of patron/vehicle walkways
• Receive and act on complaints from patrons according to policies and procedures
• Enforce all policies and procedures throughout the facility and report any suspicious behaviors or activity
• Aide in the direction of orderly evacuation of the building during emergencies
• Provide security escorts per event requirements

QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee must also possess the following qualifications:

• High School diploma or GED equivalent
• At least 18 years of age
• Reliable forms of communication and transportation
• Texas Non-Commissioned Guard Card Preferred (Training & Exam provided. All applicants are to pass exam, submit to fingerprinting, and criminal background check.)

Skills and Abilities

• A strong customer-service attitude and professional appearance
• Possess excellent written and oral communication skills
• The ability to understand and interpret credentials, documents, signs, rules, policies, and instructions
• The ability to communicate effectively with clients, patrons and other employees
• The ability to multi-task, cross-train and learn new skills quickly
• The ability to remain calm and level-headed under high-pressure situations

Physical Requirements

• Full physical and mental dexterity with the ability to walk, stoop, kneel, crouch, hear, see and speak English clearly
• The ability to walk and stand for extended periods of time (shift duration)
• The ability to lift 25lbs.

Work Environment

• Elevated noise levels. Live events can be very loud, and employees must be prepared to be exposed to increased noise levels. Ear plugs are available upon request.
• An energetic and fast-paced environment
• Crowds (as in LOTS of people!)
• Working outdoor venues. Some of the symphone concerts take place outside or in open-air venues and take place rain or shine. Reasonable accommodations are made to assist with employee comfort when necessary (tents, rain ponchos, drinking water, etc.)
• Evening and weekend work schedules. Many events take place in the evenings and on the weekends. Flexible availability is required.

Company: 5 STAR Event Services is a specialty Event Security/Staff provider specializing in the sports and entertainment industries. Since 2000, our security officers, event staff personnel, ushers, and ticket takers have delivered industry leading service to fans at more than 40,000 events in Houston, Austin, and San Antonio, Texas. Our clients include MLS & NWSL Soccer, NCAA Football, Formula 1, MotoGP, NASCAR Racing, AHL Hockey, G League Basketball, amphitheaters, stadiums, arenas, theaters, symphonies, festivals, conventions, and more.

Contact us at 713-400-0775, or find your answer on our website: www.5starstaff.com

5 STAR Event Services · 501-1000 employees · Founded 2000 · DPS License # B09954 · Privately Held· Women's Business Enterprise ·Equal Opportunity Employer

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