Job Description

Responsible for providing quality customer service to patrons while assisting with seating, taking/scanning tickets, answering event-related questions, giving directions, and ensuring the safety of patrons attending events in the performing arts venues.

MINIMUM QUALIFICATIONS

• Enjoy working with the public.
• Provide quality customer service.
• Familiarity with electronic equipment (ticket scanners, radios, assistive listening devices).

Preference given to candidates with experience in customer service and performing arts.

ESSENTIAL FUNCTIONS

• Understand and adhere to established Patron Services policies and procedures.
• Ability to perform in all possible usher positions. (Ticket Taker, Coat Check, Inside Usher, Student Show Parking Lot Attendant).
• Ability to provide accurate knowledge to patrons regarding venue logistics, i.e., location of ticket office, restrooms, concessions, coat check, and information about the event, etc.
• Actively assist with established Patron Services Front of House emergency procedures. Must be familiar with the locations and operations of emergency exits and equipment.
• Assist with Patron Services Front-of-House preparation as assigned. Example: program preparation, assist with in-fill seat install/removal.
• Assist with patron curbside services as assigned.
• Assist with new usher venue tours as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Provide quality customer service.
• Ability to solve problems quickly and courteously.
• Ability to listen and take direction with appropriate follow-through.
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress.
• Able to repeatedly climb up and down stairs to ensure effective event procedures are adhered to in all areas of the venue.
• Able to stand for long periods of time. Possibly throughout an entire event (3-5 hours).
• Confidence in working with electronics like scanners, radios, and Assistive Listening Devices.

IMPORTANT INFORMATION REGARDING THIS POSITION

• Employees must be available and willing to work in all Arts & Culture venues.
• Between August and May, employees are required to work 12 to 15 shifts per month. Specific numbers will be assigned monthly.
• Employees will be preassigned to Broadway Across America (BAA) events at Delta Hall. The days will be of their choosing. These pre-assignments will typically involve ticket-taking.

• • 1 week run = 3 shifts
  • 2 week run = 6 shifts
  • 3-5 week run = 8-10 shifts

• If you need a replacement, volunteers are allowed to fill in, but you must pick up another BAA shift to meet the required quota.
• Employees must communicate time-off requests in advance of monthly sign-ups, except in emergencies.
• Flexible to work a wide variety of events and diverse content.
• No guarantee of being assigned usher positions in the seating area.
• Possibility of shift and/or change of venue at Patron Service Management’s discretion, as determined by event needs. You will be given at least an hour’s notice of a shift or venue change.
• Adhere to the Usher Dress Code.
• Attend/Complete mandatory trainings as assigned. (In-person and SABA).

REQUIREMENTS

• Able to repeatedly climb up and down stairs to ensure effective event procedures are adhered to in all areas of the venue.
• Able to stand for long periods of time. Possibly throughout an entire event (3-5 hours)
• No issue with heights.
• Confidence in working with electronics like scanners, radios, and Assistive Listening Devices.

Additional Information

TEMPORARY POSITIONS

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.