Job Description

• Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
• Provide seating directions and guest assistance at points of entry. Monitor seating areas, aisles, and general admissions sections to maintain order and assist guests as needed.
• Respond to guest concerns and take corrective action to resolve. Address disruptive guests. Intervene in seating discrepancies, unauthorized activity, etc. Contact leadership if further assistance is required.
• Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during and after shows.
• Assist with event setup and breakdown of chairs and seating configurations.
• Distribute approved handouts, including show programs, as required per event.
• Report any concerns or maintenance items to department and venue management.
• Support emergency evacuation procedures when necessary by guiding guests and employees to designated locations, and coordinate with security or paramedics as needed.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

• High school diploma or equivalent preferred

• Previous guest service experience preferred

• Effective interpersonal and verbal communication skills
• Outgoing personality
• Able to work during peak times, including evenings, weekends, and holidays, to support business needs