Job Description

• Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
• Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
• Distribute approved handouts, including show programs, as required per event.
• Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
• Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
• Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
• Maintain overall cleanliness of the facility, including but not limited to collecting trash before,
  during and after shows.
• Assist with event setup and breakdown of chairs and seating configurations.
• Report any concerns or maintenance items to department and venue management.
• May be trained to perform post-show tours.
• Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

• High school diploma or equivalent preferred

• Previous guest service experience preferred

• Effective interpersonal and verbal communication skills
• Outgoing personality
• Able to work during peak times, including evenings, weekends, and holidays, to support business needs