Anker Innovations LTD

区域服务经理/总监(US/EU)

Anker Innovations LTD  •  Shenzhen, CN / Changsha, CN (Onsite)  •  5 months ago
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Job Description

区域服务经理/总监(US/EU)长沙、深圳社招全职互联网 / 电子 / 网游职位描述1. 负责当地国家或区域服务战略与方案规划与制定,包括服务体系、服务网点、服务策略、服务政策和服务流程等,确保服务支持销售目标和市场扩张;
2. 管理区域内的服务运营,包括技术支持、客户服务、维修等,确保服务团队达到既定的指标,如响应时间、服务质量和客户满意度,星级和RMA成本等;
3. 协调或者负责培训/管理代理商/售后服务商关于服务流程和技术等相关需求,确保服务质量和服务成本优化;
4. 搭建/培养和完善区域服务团队梯队,提升整体团队的技能和效率;
5. 洞察和竞争对手信息以及本地售后行业信息,提出改进服务的建议以指导未来的业务决策职位要求1. 客服经验3年及以上,有团队/项目管理经验优先;
2. 强成就导向,具备优秀的团队领导力、战略规划能力、组织协调能力和团队管理能力;
3. 具备一定的领导技能/潜力,能够激励、发展与赋能团队。 投递
Anker Innovations LTD

About Anker Innovations LTD

Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s most popular developers of audio/video electronics, home appliances, smart security solutions, and more.

Fraud Alert: Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised: Anker will NEVER ask for payment or bank details during the hiring process. All official communication will come from an @anker.com or @anker-in.com @anker.io email address. If you are unsure, please contact us through our official email recruitingfraud@anker.com.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Bellevue, WA
Year Founded
Unknown
Website
anker.com
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