EUROPEAN DYNAMICS

User Support Officer

EUROPEAN DYNAMICS  •  The Hague, NL (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We currently have a vacancy for a User Support Officerfluent in English, to offer his/her services as an expert who will be based in The Hague, Netherlands. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

    • Providing first and second level ICT support for all users, including during stand-by duty;
    • Installing, upgrading, maintaining and decommissioning hardware and software;
    • Troubleshooting ICT-related technical problems;
    • Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
    • Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation at Eurojust;
    • Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases;
    • Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information

Requirements

  • University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT;
  • Experience with Microsoft Enterprise Software;
  • Experience operating a Service Desk in an office environment (not a call center);
  • Strong communication skills and professional experience in an EU or multicultural environment;
  • Ability to work on shifts and on call when needed;
  • Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (19971/04/2026).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.

EUROPEAN DYNAMICS

About EUROPEAN DYNAMICS

EUROPEAN DYNAMICS is a leading Information Technologies service provider and software developer in the field of eGovernment, operating internationally as a group of companies headquartered in Luxembourg. With a staff of c. 1,200 across 7 main international operating subsidiaries, the Company works with c. 100 clients globally including Federal Governments, European Institutions & International Organisations in more than 30 countries and 4 continents.

The group generates annual revenues in excess of €100 million, with double digit annual growth and an industry leading EBITDA margin. Customers include government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

The group designs, develops, supports and operates complex IT systems and has also developed and commercialises a suite of market leading software products specifically tailored to core e-Government activities (notably in the fields of customs, taxation, procurement, financial markets and IP management), using state-of-the-art technologies.

EUROPEAN DYNAMICS adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Athens, GR
Year Founded
1993
Social Media