CLO Virtual Fashion

User Success Manager, CLO

CLO Virtual Fashion  •  Ho Chi Minh City, VN (Onsite)  •  1 month ago
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Job Description

CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development.
With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to marketing, and fitting to styling.
In addition to 3D garment design software, CLO Virtual Fashion's products include CLO-SET (a digital asset management and collaboration platform), CONNECT (a digital fashion hub and marketplace), and consumer-facing solutions such as e-commerce virtual fittings.
Founded in 2009, CLO's interconnected and ever-growing product ecosystem is built to power the future of everything related to garments.

We are looking for a visionary to join our team in Vietnam. We are not small anymore but a global team and the environment will be close to that of a start-up. We wear many hats, brainstorm many ideas, and are filled with a passion for all things Fashion & 3D.
Join the Global User Success team as a new User Success Manager for the Southeast Asia market! 
The Global User Success chapter is responsible for CLO subscription business and operations targeting individual and student users. User Success Managers plan, implement, and control the efficient flow and develop services between CLO and all creators worldwide. The Team units are located in Korea, USA, China, India, Germany, Spain, France, and Brazil. 
To Apply - Must submit your resume in English
- Must be a Vietnamese citizen - Should you have any questions, please contact hksea.recruit@clo3d.com

Responsibilities

  • Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website. 
  • In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO’s social media channels. 
  • Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
  • Review and improve service processes across the entire service chain to create  positive customer experience thereby enhancing the branding of CLO.
  • Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
  • Work with other teams to execute project workstreams as part of the wider company business.
  • To lead customer experience improvements in user workflow, contents and website operations working with Web Developers. 
  • Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
  • Communicate actively and work in tandem with the Global User Success chapter to have aligned goals and strategies.

Requirements

  • 2+ years of work experience in business development, operations, marketing, or user research in the tech industry.
  • Agile work ethic; comfortable with trials and errors.
  • Critical thinking and creative strategizing.
  • Open to working with colleagues from different places, time zones, backgrounds, and cultures.
  • Strong project planning and management skills.
  • Native in Vietnamese and strong written and verbal communication skills in English

Plus if you have

  • Knowledge and experience in 2D/3D CAD, B2C SaaS business
  • Academic studies in Statistics, Business Administration, and Information Technology related majors
  • Proficiency in other Southeast Asia languages (e.g. Thai, Malay, Indonesian, Lao, Burmese, Cambodian, and Filipino, etc.)
CLO Virtual Fashion

About CLO Virtual Fashion

Evolved from the word “clothing”, CLO Virtual Fashion’s mission is to empower everything related to garments - from concept to design, manufacturing to marketing, and fitting to styling.

With more than 20 years of research and development in accurate garment simulation, we are leading the market by digitally creating, merging, consolidating, and converging all components related to digital garments through our state-of-the-art 3D Cloth Simulation Algorithm.

From 3D fashion design software, digital content management and virtual collaborative workspace, to open marketplace and community platform, all of CLO Virtual Fashion’s products and services are interconnected to provide users with a more creative, efficient, and enhanced experience, while maximizing the full value of each garment.

Our product portfolio includes:

- 3D Design Software CLO (for apparel designers and fashion brands), Marvelous Designer (for character artists at gaming and animation companies), Jinny (for - non-professionals to create 3D costumes)

- Virtual Collaboration and Creation Workspace CLO-SET

- Fashion Creatives Community Platform Connect by CLO-SET

- Integration plug-in system CLO-Vise

By touching each and every step of the journey of a garment, we envision our technology and solutions to create a new ecosystem to bring countless benefits to the industry. Building efficient and sustainable workflow, reducing production time and cost, enabling higher accuracy and quality, we believe our solutions are leading the innovation to bring the world where every real garment is tagged to a virtual garment, and vice versa.

CLO Virtual Fashion is a global company with 13 offices in over 11 countries including New York, Los Angeles, Munich, Madrid, Seoul, Jeju, Shanghai, Hong Kong, Indonesia, Tokyo, Bangalore, São Paulo, and Paris.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Seoul, KR
Year Founded
2009
Website
clovirtualfashion.com
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