This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.
Yelp’s Content Moderation team evaluates reviews, photos, and other information to determine whether these posts meet our Content Guidelines and Terms of Service. By efficiently removing posts that are conflicts of interest, inappropriate, or other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will lead them to make informed decisions.
In this role, you’ll balance empathy with the emotional distance and neutrality that’s necessary to evaluate content against our guidelines and enforce our terms, while pacing yourself to meet a quota and maintain our quality standards. You’ll need to read between the lines of users’ stories for context and nuance, “trust, but verify” that their content meets our standards, and guide users towards constructive participation on Yelp.
Much of our work is self-directed, so you’ll need to effectively manage your time in order to meet both quota and quality expectations, but also be able to recognize when a case needs to be escalated. You should be comfortable with sharing your conclusions (and backing them up) while being open to feedback and ready to work as a team to build consensus.
We’re excited for you to join us as we continue to maintain the trust of Yelp’s community!
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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Yelp connects people with great local businesses. Our users have contributed more than 265 million rich, local reviews of almost every type of local business, from restaurants, boutiques, and salons to dentists, mechanics, plumbers, and more.
We are powered by a global community of collaborative people with shared values. Our employees are tenacious individuals who believe in our mission to connect people to great local businesses. In our remote-first workplace, your work makes a difference, you are seen as a whole person, and you are supported in your personal and professional growth. Your #FiveStarCareer starts here.
