Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Impact you will have in this role:

The Associate Director of User Experience Design is a ground-breaking leader within the UX COE, responsible for shaping and evolving DTCC’s enterprise UX strategy. This role will lead high-impact initiatives across multiple business units, ensuring that user-centric design principles are embedded in every product and service. The ideal candidate will have deep expertise in design thinking, with a strong focus on emotional intelligence, problem definition, and ideation phases, and a proven track record of delivering innovative solutions in financial services

The UX Center of Excellence is DTCC’s centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and ground-breaking digital experiences for DTCC’s global financial services ecosystem.

Your Primary Responsibilities:

• Strategic Leadership:
  • Drive UX vision and strategy for enterprise-wide digital transformation initiatives.
  • Partner with senior stakeholders to align UX goals with business objectives.
• Design Thinking & Innovation:
  • Lead workshops and discovery sessions focused on empathy, defining user needs, and ideation.
  • Champion human-centered design methodologies across the organization.
• Experience Design Delivery:
  • Oversee creation of user journeys, personas, and conceptual frameworks for sophisticated financial workflows.
  • Ensure consistency and scalability through design systems and component libraries.
• Collaboration & Influence:
  • Work closely with Product, Technology, and Business teams to integrate UX standard methodologies.
  • Advocate for accessibility, usability, and compliance standards in all design outputs.
• Mentorship & Team Development:
  • Coach and develop UX designers and researchers within the COE.
  • Foster a culture of innovation, collaboration, and continuous learning.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Experience:
  • Minimum 15 years in UX design, with at least 5 years in leadership roles
  • Proven experience in financial services or related regulated industries.
• Skills:
  • Deep expertise in design thinking, especially empathy, define, and conceptualization phases.
  • Strong portfolio demonstrating enterprise-scale UX solutions.
  • Proficiency in UX research, interaction design, and modern design tools (Figma, Sketch, etc.).
• Leadership:
  • Ability to influence senior executives and drive organizational change.
  • Outstanding communication and stakeholder leadership skills.
• Education:
• Bachelor’s or Master’s degree in Design, HCI, and/or related field (or equivalent experience)

Talents Needed for Success:

• Experience with design systems and component libraries in large organizations.
• Familiarity with front-end technologies and accessibility standards (WCAG).
• Certification in Design Thinking or related methodologies.

Leadership Competencies:

• Innovative Perspective:
  • Adopts change and drives creative solutions for sophisticated problems.
• Collaborative Leadership:
  • Builds strong cross-functional relationships and develop trust.
• Strategic Influence:
  • Communicates vision effectively and encourages collaborators at all levels.
• Empathy & Advocacy:
  • Champions user needs while balancing business priorities.
• Continuous Learning:
  • Promotes a culture of growth, experimentation, and knowledge sharing.

Why Join DTCC UX COE?

• Be part of a centralized UX team shaping the future of financial services.
• Drive ground-breaking initiatives impacting global markets.
• Collaborate with industry leaders in technology and design.