Requirements

Role Overview

We are seeking an experienced
User Experience (UX)
Designer
to lead end-to-end service design initiatives that improve how
digital services and products are delivered, adopted, and scaled across large,
complex environments. This role focuses on modernizing service delivery through
research, service design methodologies, stakeholder collaboration, and
strategic planning.

Key Responsibilities

• 
  Lead
  end-to-end service design initiatives that improve how digital products
  and services are delivered, adopted, and scaled across multiple programs
  and organizations.
• 
  Plan,
  facilitate, and synthesize value stream mapping and service blueprinting
  sessions to identify systemic gaps, risks, and modernization
  opportunities.
• 
  Use
  qualitative and quantitative data to validate service pain points, inform
  prioritization, and shape recommendations.
• 
  Facilitate
  cross-functional workshops and stakeholder engagements, building alignment
  across groups with competing priorities.
• 
  Champion
  user-centered service design within Agile environments.
• 
  Mentor
  and guide teams to strengthen service design practices and organizational
  maturity.

Required Skills & Qualifications

Service Delivery & Service Design (30%)

• 
  Advanced
  service design experience across complex environments.
• 
  Experience
  designing and evaluating service ecosystems that span multiple
  organizations and stakeholder groups.
• 
  Expertise
  in:
• 
  Value
  Stream Mapping
• 
  Service
  Blueprinting
• 
  Stakeholder
  Mapping
• 
  Journey
  Mapping
• 
  Prototyping
• 
  Experience
  conducting generative and evaluative research, including:
• 
  Interviews
• 
  Surveys
• 
  Focus
  Groups
• 
  Usability
  Testing
• 
  Ability
  to define and measure service KPIs and outcomes.
• 
  Experience
  facilitating collaborative workshops and co-creation sessions.
• 
  Knowledge
  of modern service delivery practices and digital service standards.

Relationship Building & Communication (30%)

• 
  Strong
  ability to influence, align, and build trust across diverse stakeholder
  groups.
• 
  Experience
  facilitating workshops with stakeholders who have competing priorities.
• 
  Excellent
  written, verbal, visual, and presentation communication skills.
• 
  Ability
  to build and maintain productive working relationships across teams and
  external partners.
• 
  Experience
  prioritizing and delegating work while maintaining stakeholder engagement.

Analytical & Problem-Solving Skills (30%)

• 
  Ability
  to synthesize qualitative and quantitative data into actionable insights
  and recommendations.
• 
  Experience
  evaluating competing service or UX design options and presenting
  evidence-based recommendations.
• 
  Knowledge
  of designing service models that support phased adoption and scalable
  implementation.
• 
  Familiarity
  with governance, privacy, security, compliance, and digital standards
  considerations.
• 
  Experience
  developing performance measurement frameworks.
• 
  Ability
  to provide strategic advice related to multi-channel service delivery
  environments.

Project Management & Change Management (10%)

• 
  Experience
  managing multiple concurrent service design initiatives.
• 
  Ability
  to coordinate activities across diverse stakeholder groups and partner
  organizations.
• 
  Experience
  applying project management and change management practices to service
  transformation initiatives.
• 
  Strong
  risk identification, planning, and mitigation capabilities.

Must-Have Experience

• 
  Experience
  working across
  omnichannel environments
  .
• 
  Experience
  collaborating with both internal and external stakeholders.
• 
  7+
  years of experience in service design, user research, experience design,
  UX design, and service design initiatives.
• 
  Experience
  leading or supervising:
• 
  Stakeholder
  workshops
• 
  Research
  sessions
• 
  Insight
  synthesis
• 
  Experience
  design direction
• 
  Service
  blueprints
• 
  Service
  design and UX prototypes
• 
  Proven
  ability to assess how policy, operations, governance, technology, data,
  and funding models interact across organizations and design scalable
  solutions.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. 
   Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. 
   Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume to:
RecDep@symbioticgroup.com

View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/