Job Description

About the Team

The TikTok LIVE team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries and create a strong user experience journey.

Responsibilities:

- Responsible for initiating Livestream user support mechanisms including product tools, operation metrics and management strategies;

- Drive and manage users and TCN partners operational service projects with internal and external cross-functional teams to globally launch user support mechanisms;

- Design actionable and measurable SOPs for service teams to provide excellent user support;

- Perform deep dives of business pain points and identify key roadmap to keep iterating up-to-date strategies.