Job Description

Date Posted: 09/01/2026
Req ID: 50047
Faculty/Division: UofT Scarborough
Department: UTSC:Info & Instructional Tech Services
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00049226
Existing Vacancy: Yes

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Under general direction of the Manager, Web and Digital Technology, the successful incumbent will identify user and business requirements and will help to determine potential areas for improvement for IITS websites and applications by working with various University of Toronto Scarborough campus teams. Duties include contributing to the planning, development and delivery of User Experience testing activities for UTSC technical products, using both in person and remote options for feedback collection. Advising on process improvements for ongoing feedback collection, as well as vendor and tool selection.

Your responsibilities will include:

• Conducting usability testing for web applications
• Analyzing programming solutions to ensure compliance with best practices and industry standards
• Developing and maintaining standards and styles for visual and interface design of digital platforms
• Analyzing, recommending and designing technical solutions for highly complex IT problems
• Leading and planning IT projects
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting

Essential Qualifications:

• Bachelor's Degree in Computer Science, Design, Human-computer interaction or equivalent or acceptable combination of equivalent education and experience with application development.
• Minimum five (5) years of related experience in user experience research, design and/or directly related roles.
• Knowledge and proven experience with HTML, CSS and Javascript.
• Excellent knowledge of web design standards and usability factors.
• Proven experience with prototyping and UX testing tools.
• Excellent knowledge of designing and conducting user experience testing and content through a variety of methods fora diverse audience.
• Proven experience in analyzing User Experience feedback and translating into actionable tasks.
• Proven experience analyzing traffic, user metrics and feedback to recommending actionable success metric targets.
• Experience in establishing measurable success metrics.
• Proven experience in conducting design review and evaluation sessions (both pre- and post- implementation), analysis and providing recommendations for changes.
• Proven experience in developing and maintaining accessible documentation.
• Excellent problem solving skills.
• Demonstrated initiative, creativity and desire for excellent customer service and innovation.
• Excellent communication skills (both written and verbal) to a diverse audience.
• Experience leading team discussions and demonstrating a collaborative approach to problem solving.
• Excellent time management and organizational skills with the ability to work independently and efficiently in a busy environment with shifting priorities.
• Strong attention to detail.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of respectful and collegial learning and working environment.

Assets (Nonessential):

• Good project management experience and skills.

To be successful in this role you will be:

• Accountable
• Adaptable
• Communicator
• Meticulous
• Proactive
• Problem solver

Note This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline

Closing Date: 09/15/2026, 11:59PM ET
Employee Group: USW
Appointment Type Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: UTSC HR

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.