Job Description
Do you want to design software that solves real-world problems?
Pason is a leading technology company serving the drilling industry with high-value hardware, software, and customer support solutions. We are known for our open, friendly, and respectful culture—one that encourages curiosity, collaboration, and the freedom to do your best work.
We’re looking for a UX Designer who is energized by talking to customers, uncovering complex workflows, and turning them into simple, thoughtful experiences. This is a role for someone who brings strong design craft, sharp problem-solving, and a genuine interest in how people work in the real world.
The UX team works within Pason’s Research and Development (R&D) department and is responsible for product research and design. Our motto is Technology Deployed Simply, and this role brings that idea to life. You’ll collaborate with project teams and fellow designers to create interfaces that are intuitive, practical, and easy to use in high-stress environments. You’ll also spend time with customers in offices and on drilling rigs across North America, so a love of user research—and a willingness to get out into the field—is essential.
You might be a good fit if…
- You love working in a team.You contribute ideas, ask thoughtful questions, and help bring out the best in the people around you.
- You are passionate about getting to know the rig user.You have a knack for getting to the root of what diverse users need, observing how products are actually used, and would find it fascinating to understand the challenges that rig personnel face in the field.
- You are curious about new ways to solve problems.You bring fresh thinking to your work and help your team grow by introducing new research methods, design approaches, and ideas
- You think research should be the star of the show.Your workflows and designs are grounded in research, customer feedback and UX best practices.
- You see differences in opinion as a strength. You hold strong ideas thoughtfully, stay open to feedback, and work through disagreement with curiosity and respect to arrive at the best solution for users.
- You enjoy seeing designs come to lifeYou understand the UX design process and can carry a project or feature from beginning to end independently.
What you’ll do…
As a User Experience Designer, you’ll help create delightful software that is clear, useful, and grounded in the realities of our rig user’s work. You’ll advocate for the rig user, partner closely with cross-functional teams, and play a key role in turning research and insight into thoughtful product design. This role involves:
- Putting a voice to the customer problem through field research and user interviews.
- Designing research-backed, intuitive screens and workflows for Pason’s field application
- Conducting design reviews, usability walkthroughs, and iterating based on stakeholder feedback and user testing inputs
- Clearly communicating concepts and design rationale using paper and pencil sketches, wireframes, high fidelity mockups, prototypes, and presentations.
- Leading and contributing to design critiques by exploring alternative perspectives and asking thoughtful questions about how and why problems are being solved.
- Collaborating with stakeholders to align teams, explain tradeoffs, and drive clarity in ambiguous spaces
What you bring…
- 5+ years working in User Experience Research & Design.
- Formal education in Human-Computer Interaction, Information Design, User Experience Design, Human Factors, or Industrial Design.
- Class 5 Alberta Driver's License and the ability to drive a rental or company vehicle to the field when needed.
- A valid passport, as some travel with Western Canada and to the U.S. is required for field research
- High proficiency in Figma – components, auto-layout, variants, prototyping, and library management
- Knowledge of product development processes and lifecycles.
Bonus points for…
- Experience working in an agile environment
- Knowledge of the Oil and Gas Drilling industry
- Team leadership skills
- Field research experience
