Job Description

Minimum requirements:

• Minimum 4 years in User Experience role (Portfolio to be provided)
• A relevant design or IT related degree or formal qualification would be advantageous
• Experience conducting user research to inform solutions (User interviews, Heuristic evaluation, audits, desktop research)
• Experience in prototyping, wire framing and designing solutions and interfaces (Experience in Sketch is advantageous)
• Experience in creating of personas and experience maps
• Presentation and workshopping skills
• Experience in planning, designing and conducting user/usability testing sessions and consolidation of feedback
• The ability to conceptualize with, and articulate innovative solutions to stakeholders
• The ability to work with tight deadlines 

Responsibilities:

• Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Control expenditure and identify process improvements to contain and reduce costs.
• Interpret and translate business requirements, user needs and technical constraints into screen flow experiences that are efficient, effective, and easy to use.
• Apply design thinking rationale when following a design approach using industry research and trends to encourage a user-centred design culture.
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure development and continuous value add improvement to operational processes.
• Manages risks in own area of responsibility.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.