Job Description

User Engagement Advocate

Location: Dublin, Ireland (Hybrid)

We’re looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build and maintain relationships with our users, and ultimately ensure they continue to realize the value of our products through contract growth and renewal.

Come join our awesome team and be part of a passionate group that’s creating something special within our user base.

Candidates must be fluent in French and English.

Responsibilities:

• Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base.
• Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions!
• Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.
• Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy.
• Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.

Qualifications:

• Fluency in French and English.
• 2 to 5 years of experience in customer success, account management, or sales function, renewal management and retention of the current accounts.
• Ability to prioritize tasks in a fast-paced environment without compromising the quality of work.
• Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email.
• Knowledge of Power BI and/or Salesforce is a plus.
• Passionate about providing users with a positive experience.
• Ability to problem solve and propose solutions using data to drive decisions.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• This role does not require any travel.

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.