Job Description

As a Used Vehicle Remarketing (UVR) Agent, you will play a crucial role in our vehicle lifecycle and financial recovery processes. In this dynamic role, you will oversee the journey of returned vehicles—including lease hand-backs, voluntary terminations, and repossessions—coordinating their transport to contracted auction houses to maximize sale proceeds and minimize company losses.

Alongside managing vehicle logistics, you will provide critical, high-quality phone support across our Customer Support teams, handling both inbound and outbound inquiries from customers and dealerships. This position offers an excellent opportunity to combine strong administrative coordination with impactful customer service in a supportive, fast-paced environment.

• Logistics & Sales Coordination: Manage the collection of returned vehicles with external suppliers, directing them to optimal auction locations, ordering replacement V5 documents, and preparing vehicle histories to maximize resale value.
• Financial Administration: Calculate and process excess wear-and-tear and mileage charges, input transport and refurbishment costs into receivable systems, and reconcile vehicle sales against incoming payments.
• Customer & Dealer Support: Provide proactive phone support, managing the hand-back process, handling customer queries, and contacting customers directly to resolve outstanding balances.
• Inventory & Compliance: Complete daily inventory reports, generate physical stock-check reports for field staff, and facilitate necessary approvals for vehicle reserves that fall outside standard guidelines.

• Administrative Excellence: Proven track record of highly organized administrative skills with a high level of accuracy and self-checking.
• Communication & Relationship Building: Strong written and verbal communication skills, with the ability to professionally handle inbound and outbound calls with customers and dealers.
• Detail-Oriented & Driven: Self-motivated with excellent attention to detail, capable of managing multiple competing priorities and processing high volumes of data accurately.
• Adaptability: Highly flexible approach with the ability to prioritize tasks based on changing business needs and learn new processes quickly.
• Technical Skills (Desirable): Competence in Microsoft Excel and familiarity with internal systems such as Salesforce, Debt Manager, Alfa, Pinnacle, or similar database-related databases. Previous experience in a customer-facing financial services environment is a plus.

Additional Information

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in the Manchester Business Centre, and it is expected the successful candidate will be able to attend the Manchester Business Centre for typically 3 days a week increasing to 4 days in the future and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

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