Job Description

Job Location: Marhofer Chevrolet - Stow, OH 44224
Salary Range: $120,183.00 - $203,453.00 Salary
: Used Car Team Leader
Department: Sales / Variable Operations
Reports To: General Manager
Location: Ron Marhofer Chevrolet of Stow
Company Overview
The Ron Marhofer Auto Family is a values-driven, family-owned automotive group committed to delivering a world-class guest experience. With multiple locations across Northeast Ohio, we pride ourselves on our culture of Teamwork, Commitment to Excellence, Continuous Improvement, Trust & Respect for the Individual, Approachability, and Process Orientation.

Position Summary
The Used Car Manager is responsible for leading all pre-owned vehicle operations at Ron Marhofer Chevrolet, including appraisal strategy, inventory acquisition, merchandising, pricing, sales performance, and reconditioning flow. This leader drives profitability, ensures turn-rate targets, maintains strict inventory discipline, and develops the used vehicle sales team through coaching, accountability, and values-driven leadership.
Key Responsibilities
Inventory Acquisition & Appraisal
- Conduct accurate, market-based appraisals aligned with group standards and vAuto data.
- Acquire used inventory through trades, auctions, service-lane opportunities.
- Maintain targeted inventory levels, mix, and age profile (0–30 days primary target, <50-day hard cap).
- Collaborate with Reconditioning, Fixed Ops, and Sales to maintain speed-to-market and cost discipline.
Sales & Profitability
- Drive monthly used vehicle sales volume and gross profit targets.
- Coach the sales team to maintain high close rates, digital response quality, and transparent guest experiences.
- Maintain balanced PVR targets and ensure full F&I process usage and video-disclosure compliance.
- Support marketing initiatives, pricing strategy, and online presence to maximize traffic and conversion.
- Oversee Bank approval Workflows
Reconditioning & Merchandising
- Oversee recon workflow to ensure vehicles are retail-ready within established cycle-time goals.
- Ensure all pre-owned vehicles meet safety, cosmetic, and quality standards.
- Oversee vehicle photography, descriptions, online merchandising accuracy, and pricing updates.
Team Leadership & Development
- Lead and develop a high-performing used vehicle sales team through coaching, clear expectations, and accountability.
- Ensure alignment with Marhofer values and culture of teamwork, approachability, and continuous improvement.
- Partner with Sales Managers, BDC, and Finance to ensure seamless customer flow and exceptional CSI.
- Conduct regular performance reviews, sales meetings, and training sessions.
Compliance & Operational Excellence
- Maintain adherence to state and manufacturer guidelines, including titling, buy/sell procedures, and disclosure practices.
- Monitor KPIs daily: inventory turn, PVR, wholesale loss prevention, aged units, recon cycle-time, lead conversion, and CSI.
- Uphold ethical standards and ensure accurate documentation in all retail, wholesale, and trade transactions.
Key Performance Indicators (KPIs)
- Used Car Gross Forecast:
- Must meet or exceed monthly used vehicle unit & gross forecast.
- F&I Profit Per Deal:
- Maintain an average $2,300+ in alignment with Ron Marhofer Auto Family standards.
- Trade Gross Performance:
- - Retail Trades: Minimum $1,300 average trade gross
- - Wholesale Units: Minimum $500 average trade gross
- Lead Management & Digital Performance:
- Maintain strong responsiveness and sales effectiveness, including:
- - Internet Lead Close Rate: 10% or greater on Used Car Leads
- Minimum 80 Deals Closed per month