Operational Readiness & Process ensures the Member Support organization is prepared to successfully execute new initiatives, operational changes, and evolving member experiences. This role proactively identifies impacts to frontline operations, drives readiness planning, and ensures effective communication, processes, and support structures are in place prior to implementation. The role partners across operational and support functions to assess risks, improve preparedness, and create strong feedback loops between frontline teams and the broader business. Additionally, this leader drives process improvement efforts across frontline and internal operations, enhancing efficiency, consistency, associate effectiveness, and member experience through scalable operational solutions and continuous improvement.
About the team:
The Member Support & Advocacy team at Sam’s Club delivers exceptional service across multiple channels, ensuring a seamless member experience. Operating in a fast-paced, collaborative environment, the team partners across functions to address evolving member needs and drive operational excellence. Focused on innovation and continuous improvement, the team leverages data, technology, and process optimization to enhance both member and associate experiences. Committed to proactive, scalable solutions, Member Support & Advocacy plays a vital role in supporting Sam’s Club’s mission to provide effortless, high-quality service that strengthens member satisfaction and loyalty.
What you'll do:
What you'll bring:
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 4 years’ experience in retail management, business, technology, communications, or related area. Option 2: 6 years’ experience in
business, technology, communications, or related area.
2 years’ supervisory experience.
5 years’ experience in customer service, contact center, service desk, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a cross-functional team, Project Management, Supervisory experienceMasters: Business Administration, Masters: Computer Engineering, Masters: Operations ManagementProject Management - Project Management Professional - Certification
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
