Job Description

Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup, supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment.

Key Responsibilities:

• Verify patient benefits and insurance coverage with accuracy and timeliness
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments efficiently
• Maintain and update patient records using EMR systems
• Perform medical chart scrubbing to ensure data accuracy and completeness
• Process and manage prior authorizations in accordance with payer and clinic guidelines
• Handle prescription refills in compliance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Monitor and support virtual clinic workflows and coordination tasks

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements

• Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)
• Experience working withU.S.-based clinics and/or health insurance providers
• Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated
• Must have a stable internet connection and a dedicated quiet workspace for remote work