Job Description

Snapscale is seeking a highly skilled Healthcare Virtual Assistant/US Clinic Coordinator who can work onsite to support day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

The ideal candidate must have strong experience in U.S. healthcare processes, with mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently.

Key Responsibilities:

• Verify patient benefits and insurance coverage with accuracy and timeliness
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments efficiently
• Maintain and update patient records using EMR systems
• Perform medical chart scrubbing to ensure data accuracy and completeness
• Process and manage prior authorizations in accordance with payer and clinic guidelines
• Handle prescription refills in compliance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Monitor and support virtual clinic workflows and coordination tasks

Perks

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)
• Experience working with US based clinics and/or health insurance providers
• Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated
• Must be willing to work onsite