• Perform day-to-day order management activities, ensuring timely and accurate processing. ·
• Monitor and resolve order and sales interface issues across platforms (EDI/RPA), collaborating with IT, Sales, and Planning teams. Additionally, maintain master data and related tables in the sales system, ensuring accurate setup and configuration of all systems involved.
• Build relationships, attend meetings with customers, internal logistics, and Retail Supply Leaders
• Manage and process orders end-to-end, including open order tracking, prioritization, and delivery scheduling. (i.e. accessing customer portals when applicable)
• Remove delivery blocks and analyze order status to make decisions based on resource allocation, availability, and escalation needs (e.g., MOQ/MOV exceptions, unrealistic delivery dates).
• Communicate product changes (PIPO) to customers and ensure alignment with internal stakeholders.
• Assist customer with issues (i.e. scheduling delivery appointments). ·
• Monitor correct order posting in SAP and troubleshoot discrepancies across systems.
• Liaise with internal departments including Sales, Marketing, Logistics, Planning, and Distribution to ensure seamless order flow.
• Manage daily reporting related to order management and delivery performance.
• Building customer knowledge through direct interaction; Providing customers with order, shipping, POD, and billing information by request.
• · Provide daily communication to customers regarding any items cut from the order. ·
• Collaborate on delivery issues with Customer Logistic Analysts ·
• Support business improvement initiatives and automation opportunities.
• · Ensure process documentation is accurate and up to date.
• Collaborate closely with all departments to ensure excellent customer service and timely delivery of all orders.
• Support Touches, Touchless and order automation measures to keep on track, escalating recurrent issues and opportunities driving better service levels to CS and SCL leaders
• Attach all communications with customers about date changes, items cut, and pricing issues to the order in SAP.
• Manage order sizing and truck building on orders in line with Company and Customer policies.
• Audit & Compliance responsibilities, acting as segment compliance SPOC, maintaining approvals/evidence for audits following DOA.
Must-have skills, certifications, or experiences
• Strong verbal and written communication skills in English are required to effectively interact with internal and external stakeholders across regions.
• Strong Customer Service
• Knowledge of SAP
• Ability to analyse and model data;
• Strong analytical and problem-solving abilities.
• Organized, detail-oriented, and time-oriented individual who takes ownership of projects.
• Ability to work as a team player with strong collaboration, in a dynamic, continuously changing, fast-paced environment.
• Excellent written and oral communication skills.
• Ability to work effectively prioritizing competing demands in a fast-paced environment.
• Advanced Microsoft Office skills, primarily advanced knowledge of Excel (including pivot tables, functions, and formulas), as well as familiarity with BI tools, macros, and similar solutions.
• Follow the US time zone and holiday PTO schedule
Educational requirements
Nice-to-have skills or experiences
Tool/System Requirements
Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, lithium coins, rechargeable batteries, and other specialty cells. Duracell powers many devices across the globe such as game console controllers, baby monitors, flashlights, smoke detectors, and toys such as the Monster Jam RC trucks.
As the leader in the personal power category, Duracell has a rich history of innovation continuously introducing batteries that are more powerful and longer lasting than competitor brands - holding our title as the #1 trusted battery brand since 2018. Duracell is committed to powering communities and organizations, ensuring child safety, and keeping devices running when they’re needed most.
Duracell focuses on sustainable growth, industry-leading innovation and creating long term value for our customers and consumers. At Duracell integrity, end to end accountability across all levels, fast decision making and a “can do” attitude are highly valued. Powered by those, Duracell - a multi-national and multi-cultural company – is committed to become the world’s undisputed #1 Personal Power Company.
Duracell is committed to hiring incredible talent and, as such, offers competitive compensation packages and employee benefits. To this same end, Duracell respects and values the aspects that make each candidate unique and, as an Equal Opportunity employer, is committed to providing a work environment that is free of discrimination against employees and applicants on the basis of any factor prohibited by applicable laws and regulations.
