Job Description

This is a remote position. US Medical Support Coordinator (Remote | Night Shift) About PeoplePartners Great patient support starts with great people—and great careers should, too. PeoplePartners is a Great Place to Work® certified company with a people-first culture that connects talented professionals with exciting global opportunities. Here, you’ll gain international exposure, build valuable skills, and grow your career while being part of a team that values trust, learning, connection, and meaningful work. For this opportunity, you’ll support one of our U.S.-based healthcare clients , helping deliver a patient experience where excellent communication and attention to detail go hand in hand. Role Overview Great patient support is equal parts human connection and getting the details right . As a Medical Support Coordinator , you’ll often be the first voice a patient hears—helping them understand what happens next while keeping appointments, referrals, insurance information, and clinical documentation moving behind the scenes. This is a remote, patient-facing healthcare support role covering patient communication and scheduling, provider outreach, referral management, insurance verification, and healthcare administration. You’ll work across several systems throughout the day, so organization and accuracy matter. And when something doesn’t look right? Guessing about a patient’s insurance coverage is not the vibe. You’ll check, clarify, and communicate. Key Responsibilities Answer inbound patient calls warmly, confidently, and professionally. Guide patients from initial enquiry through appointment scheduling. Answer questions about services, insurance coverage, and appointment expectations. Support patients who may be anxious, confused, or frustrated with calm and reassuring communication. Schedule appointments, reminders, confirmations, and changes, including across multiple time zones. Contact physician and provider offices for referrals, lab results, and clinical documentation. Follow up on outstanding referrals and documentation before appointments. Process inbound referrals received via eFax and maintain accurate referral-status records. Collect and accurately record insurance information, including plan type, ID numbers, and network details. Verify insurance eligibility and flag unclear or inconsistent coverage information. Communicate coverage information accurately before appointments. Upload patient and provider documentation into the EMR. Maintain accurate and current patient demographics, contact information, insurance details, referrals, and appointment records. Track callbacks, referrals, and outstanding tasks through completion. Document workflows, edge cases, and process updates in internal reference guides. Assist with credentialing support as required. Maintain HIPAA compliance and patient confidentiality . Requirements Required Qualifications: 2+ years of relevant experience in customer service, patient support, administration, or a related role. Exceptional spoken and written English with strong verbal communication and active listening skills. Ability to communicate professionally and confidently with patients, physician offices, healthcare providers, and internal team members. Strong attention to detail and accuracy when handling patient and healthcare information. Strong organizational skills with the ability to manage multiple open tasks, callbacks, referrals, and follow-ups simultaneously. Ability to work independently, prioritize effectively, and follow tasks through to completion. Ability to remain calm and professional when supporting patients who may be anxious, confused, or frustrated. Proactive communication when information is unclear, incomplete, or off-track. Sound judgment and ability to escalate issues rather than make assumptions. Familiarity with HIPAA and patient confidentiality requirements and the secure handling of sensitive patient information. Comfortable working across multiple systems simultaneously. Experience with or ability to work confidently in BaseRow (system of record), PracticeQ / IntakeQ (EMR), SR Fax , GHL (phone/text), and Good Billing (insurance eligibility). Preferred Qualifications: Experience in healthcare administration, medical office support, patient services, medical reception, referral coordination, scheduling, care coordination, or nutrition clinics . Experience supporting a U.S.-based healthcare practice . Experience making outbound calls to physician, provider, or insurance offices . Experience requesting and following up on referrals, lab results, and clinical documentation . Experience managing patient calendars, appointment changes, reminders, and multi-time-zone scheduling . Experience in telehealth, nutrition, allied health, primary care, specialist clinics, or other outpatient healthcare environments . Familiarity with insurance-covered healthcare services, including eligibility, coverage, referrals, or authorization processes . Why Join PeoplePartners At PeoplePartners, your next role should give you more than somewhere to work—it should give you somewhere to grow. You’ll join a Great Place to Work® certified , people-first culture while gaining valuable exposure to a U.S.-based healthcare environment. You’ll have opportunities to strengthen your healthcare administration and patient support expertise, expand your skills, and continue learning as your career develops. You’ll also enjoy the advantages of a remote work setup , ongoing learning and career growth opportunities, employee engagement activities, and a culture that values connection, recognition, collaboration, and the people behind the work. If you’re the person who can make an anxious patient feel reassured and notice the one tiny detail everyone else missed, we want to hear from you. Apply through PeoplePartners today and show us how you combine exceptional communication, healthcare support, and seriously sharp attention to detail. Work Details Employment Type : Full Time Work Setup: Remote / Work from Home Schedule: Monday to Friday Working Hours: Night Shift (EST) Benefits Permanent Work-from-home setup. Night Shift Schedule. Company-provided equipment. Secondary Wi-Fi Modem. 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits. HMO on Day 1. 13th Month Pay. Monthly Gift Voucher. Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen #WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.