Job Description

ISTA Personnel Solutions South Africa is a fast-growing global BPO We are not a recruitment agency — we operate as a dedicated extension of our US-based clients' teams, providing skilled remote professionals who support daily operations with precision, efficiency, and a personal touch.

Our client is a US-based organization specializing in non-emergency medical transportation coordination, ensuring patients have reliable, timely access to healthcare services. Their team works closely with insurance providers and transportation networks to secure appropriate, in-network transport solutions while maintaining a strong focus on patient care and service delivery.

We are seeking an experienced Transportation Scheduling Coordinator to support the authorization and verification of patient transport services. This role goes beyond basic dispatching — it requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Key Responsibilities:

• Verify patient insurance coverage for transportation services
• Coordinate with in-network transportation providers to arrange patient rides
• Manage complex booking scenarios requiring problem-solving and alternative solutions
• Ensure all possible options are exhausted to secure transport for patients
• Communicate effectively with medical insurance providers, patients, and internal teams
• Maintain accurate records of bookings, verifications, and communications
• Take ownership of cases from initiation through to successful resolution

Requirements

• Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation
• Strong understanding of US healthcare or insurance-related workflows and healthcare transportation
• Exceptional English communication skills
• Proven ability to think critically and resolve complex coordination challenges
• Strong organizational and time management skills
• Client-service mindset with a proactive, solutions-driven approach
• Ability to work independently and take ownership of tasks

If you are not contacted within 14 working days, please consider your application unsuccessful.