The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.
Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Madison Avenue, New York
Salary & Benefits: $80-90,000 + potential to earn bonus.See more on our benefits here
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here
The US Fulfillment Mission:
You’ll be the heartbeat of our North American expansion, bridging the gap between strategy and daily execution, ensuring every parcel that leaves our hub is a reflection of the Astrid and Miyu experience. This is a hands-on leadership position for someone who loves to optimise workflow as much as they love developing teams. You’ll be the local anchor for our US logistics, ensuring our community receives the A&M experience with every unboxing.
How you'll drive success:
Lead & Culture: Own and develop our US fulfillment operations, fostering a high-performing, values-driven culture. You will be the direct mentor and leader for our US Fulfillment Associate.
Master the flow: Own the end-to-end e-commerce fulfillment journey. You’ll ensure we hit our SLAs with unwavering service excellence and a customer-first lens.
Operational Architecture: Embed robust operational processes to support smooth, reliable, and scalable fulfilment
Retail & Wholesale Growth: Lead the charge on retail stock replenishment for our growing US store portfolio and scale our fulfillment capabilities to support exciting new wholesale opportunities
Returns Excellence: Manage a fit-for-purpose returns solution that is efficient for the business and effortless for our A&M community.
Elevated Services: Support the implementation of value-added services (e.g. engraving or specialised packaging) for the US market, constantly seeking ways to elevate the customer experience.
Inventory Integrity: Conduct inbound receiving, stocktakes, and cycle counts with meticulous accuracy.
Systems & Strategy: You’ll be involved with scoping and evolving systems used for inventory management and fulfillment, always looking for ways to streamline, elevate the customer experience, and implement new US-specific value-added services.
What you'll need to thrive:
As an inspirational people lead, you truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments.
Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
Confidence in managing stock, inventory systems, and warehouse workflows
Excellent attention to detail and commitment to operational excellence
You genuinely care about growing others. You guide your team to radiate warmth, stay present, and take ownership of every task.
You’re comfortable working independently in the US while staying tightly knit with our global ops family in the UK.
A willingness to roll up your sleeves and help us build something truly special
Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced
The Interview Process and Candidate Experience
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
Final Interview - 1 hour in person task interview to complete and present
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Our Brand Story:
Astrid & Miyu was founded in 2012 by Connie Nam. Born in Seoul, Korea she spent much of her life travelling and living in different countries. Inspired by her mother, jewellery had been a part of her life from a very young age.
Anytime she travelled she would always pick something up from local markets or small quirky jewellers. Her purchases were always spontaneous and serendipitous. However, when she wanted to purchase with intent for family, friends or herself she struggled to find a go-to brand. The experiences in existing brands were stale and impersonal, with products under glass counters and sales staff in black uniform. It all felt staid and uninspiring.
Connie saw this as an opportunity to bring something different to the market. Inspired by her local jeweller back home in Seoul, she wanted to offer products that were full of sentiment and innovative in design, together with an experience that was personal and engaging, and most importantly to create a brand that is inclusive and empowering.
A decade later and Astrid & Miyu is internationally celebrated as being more than just a jewellery brand.
Our Mission:
More than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.
