Job Description

Objective:

The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.

Specific Job Responsibilities:

• Management of all HCP enquires into the dedicated program email boxes and telephone lines
• Works closely with the Project Management team to understand the specificities of each program
• Assists HCPs with queries and escalates any medical enquires to the relevant personnel
• Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin
• Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed
• Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP
• Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product
• Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients
• Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems
• Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments

Candidate Requirements:

• Ideally educated to degree level
• Fluent in English and competent in French, Spanish or Italian
• Previous experience in healthcare / pharmaceuticals customer services
• Proficient in the use of Microsoft office namely: Outlook, Word and Excel
• Previous experience of ERP systems use, such as SAP or D365 an advantage