Job Description

Opportunity Title: Director Of Service Operations

Location: Chesapeake, VA or Spartanburg, SC (No Remote Option Available)

Detailed Description:

CIMCO is hiring a Director of Service Operations for the United States. This senior operational leader is accountable for the full U.S. service business across four regions: Northeast, Mid-Atlantic, Southeast, and Southwest.

You will oversee branch managers, field technicians, and service administration teams across multiple states. The role covers service delivery, technician utilization, contract revenue, warranty, commissioning, parts, and customer account management. You will build the operational structure, processes, and accountability mechanisms needed for a rapidly expanding national service organization.

This is an on‑site leadership role with no remote option.

Responsibilities:

• Direct all U.S. service delivery across four regions, ensuring consistent execution, operational discipline, and customer satisfaction across multiple branch locations.
• Own the full-service contract portfolio, driving growth, retention, renewal performance, and market penetration across all U.S. territories.
• Lead, coach, and develop branch managers through structured goal‑setting, performance management, and escalation pathways that reinforce operational excellence.
• Maximize technician billable hours, deployment efficiency, and regional capacity planning to meet revenue and productivity targets.
• Oversee parts management, warranty spend, commissioning workflows, and customer account administration to ensure accuracy, cost control, and timely execution.
• Build and manage the fixed‑price service revenue pipeline across all regions, ensuring predictable, profitable growth.
• Partner with apprenticeship and training programs to strengthen technician competency, career progression, and workforce readiness.
• Lead financial performance for the U.S. service business, managing margins, forecasting, and cost discipline in partnership with the finance function.
• Identify, plan, and open new service locations as U.S. territory expands, ensuring staffing, infrastructure, and operational readiness.
• Design and implement the operational processes, accountability structures, and performance mechanisms currently missing across the U.S. service organization.

Required Qualifications:

• 10+ years of progressive leadership in industrial refrigeration, heavy mechanical service, commercial/industrial HVAC, process cooling, or a closely related field.
• Proven experience leading large field service organizations (50+ technicians) across multiple states or regions.
• Demonstrated financial accountability, margin management, forecasting, and cost control in a service‑based business.
• Track record of growing service contracts, CSAs, preventive maintenance agreements, or other recurring revenue portfolios.
• Experience creating operational processes, accountability structures, and service workflows from the ground up.
• Ability to communicate clearly at the executive level and represent a national service business to senior leadership.
• Lives in or willing to relocate to Chesapeake, VA or Greenville–Spartanburg, SC (relocation assistance available).

Preferred Qualifications

• Experience reversing customer attrition or stabilizing a multi‑branch service organization.
• Opened new service branches or expanded into new geographic markets.
• Familiarity with ammonia or CO₂ systems (not required; strong internal technical resources available).
• Experience operating within a subsidiary or division with structured reporting to a parent company.
• Knowledge of service dispatch platforms, field service management tools, and technician scheduling systems.
• Experience running or contributing to structured technician development or apprenticeship programs.
• Background in food and beverage, cold storage, or industrial process cooling markets.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.