As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the
way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and
will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to
optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a
visionary leader who is excited to build something awesome and share it with the world!
As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the
way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and
will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to
optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a
visionary leader who is excited to build something awesome and share it with the world!
Shift: Thursday-Sunday (7:00am - 530pm)
You will...
● Drive continuous development to production, quality, cost, and delivery initiatives while building and
maintaining relationships with hourly associates, managers, carrier partners, vendors, and various
departments within HelloFresh
● Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer
orders
● Effectively engage, coach, motivate and lead the Production team for career progression and
development
● Monitor communication between multiple production lines to eliminate downtime
● Establish procedures, metrics and processes to drive productivity and optimization
● Analyze and identify areas of improvement in cost savings, production, and lead times
● Develop and administer operational procedures for outgoing shipments, handling and disposition of
products, and keeping the highest standards of quality
● Create, learn, and assist on strategic planning and forecasting to improve existing production issues
● Establish new procedures, metrics, and processes alongside the COO and Director of Operations
● Develop and administer operational procedures for executing activities for outgoing shipments, handling
and disposition of products, and keeping the highest standards of Quality
● Create a positive team dynamic that encourages all employees to provide feedback and drive change
within the facility, adapt to the ever-changing business, and stay focused on the customer experience
You are...
● Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;
you're a visionary leader that listens to your team and values their ideas
● Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
● Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting
or exceeding goals, and pave the way for efficiency
● Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to
identify alternatives and present solutions to complex problems while thinking in terms of contingency
plans
● Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to
deliver a product that is second to none
You have....
● Bachelor’s degree Required, diploma or GED required
● 5+ years of operational leadership in food manufacturing/production plant
● Prior experience in direct to consumer fulfillment / eCommerce operations
● Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
● Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a
critical part of our success, and you need to help drive it
● Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six
Sigma, APICS, Kaizen certification a plus)
● Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
capabilities
You will...
● Drive continuous development to production, quality, cost, and delivery initiatives while building and
maintaining relationships with hourly associates, managers, carrier partners, vendors, and various
departments within HelloFresh
● Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer
orders
● Effectively engage, coach, motivate and lead the Production team for career progression and
development
● Monitor communication between multiple production lines to eliminate downtime
● Establish procedures, metrics and processes to drive productivity and optimization
● Analyze and identify areas of improvement in cost savings, production, and lead times
● Develop and administer operational procedures for outgoing shipments, handling and disposition of
products, and keeping the highest standards of quality
● Create, learn, and assist on strategic planning and forecasting to improve existing production issues
● Establish new procedures, metrics, and processes alongside the COO and Director of Operations
● Develop and administer operational procedures for executing activities for outgoing shipments, handling
and disposition of products, and keeping the highest standards of Quality
● Create a positive team dynamic that encourages all employees to provide feedback and drive change
within the facility, adapt to the ever-changing business, and stay focused on the customer experience
You are...
● Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;
you're a visionary leader that listens to your team and values their ideas
● Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
● Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting
or exceeding goals, and pave the way for efficiency
● Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to
identify alternatives and present solutions to complex problems while thinking in terms of contingency
plans
● Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to
deliver a product that is second to none
You have....
● Bachelor’s degree Required, diploma or GED required
● 5+ years of operational leadership in food manufacturing/production plant
● Prior experience in direct to consumer fulfillment / eCommerce operations
● Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
● Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a
critical part of our success, and you need to help drive it
● Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six
Sigma, APICS, Kaizen certification a plus)
● Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
capabilities
You’ll get…
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.
HelloFresh is on a mission to change the way people eat, forever!
From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022.
HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day.
Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.
We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
