This is a remote position.

• 
  At PeoplePartners, work feels different—in the best way. We’re a
  Great Place to Work certified
  company built on a people-first mindset where your growth, voice, and wellbeing genuinely matter.
• 
  Here, you don’t just do a job—you build a career with
  global exposure
  , collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in.

• 
  Think of this role as the bridge between curiosity and confidence.
• 
  As a
  US Customer Service Representative
  , you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons).
• 
  If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space.

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  Respond to customer inquiries via email, SMS, and CRM platforms.
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  Guide customers through product approvals and onboarding processes.
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  Provide post-purchase support and issue resolution.
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  Manage multiple communication channels simultaneously.
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  Coordinate with internal teams and external vendors.
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  Create product demos for distributors as needed.
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  Maintain accurate records in CRM systems.
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  Stay updated on tools, processes, and internal communications.

Requirements

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  2+ years experience in customer service or related roles.
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  Experience handling multiple communication channels (email, chat, SMS).
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  Strong problem-solving and customer management skills.
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  Ability to work independently in a remote setup.
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  Strong organizational and multitasking skills.

Nice-to-Have:

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  Experience using CRM tools (Zoho preferred).
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  Experience supporting product-based or digital businesses.

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  Experience in fast-paced or scaling environments.
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  Exposure to onboarding or approval workflows.
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  Experience coordinating with cross-functional teams.

This is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy:

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  Competitive salary and benefits package.
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  HMO coverage and leave credits.
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  100% remote work setup with company-provided equipment.
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  Opportunities for career growth and internal mobility.
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  Ongoing training and learning opportunities.
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  A people-first culture that values collaboration and feedback.
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  Fun engagement activities and a supportive team environment.
• 
  Exposure to global clients and international business practices.

If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it.
Apply now and be part of something growing, global, and genuinely people-first.

• 
  Work Setup:
  100% Work From Home (Philippines-based).
• 
  Schedule:
  Monday to Friday | Night-shift.
• 
  Equipment:
  Company-provided.
• 
  Employment Type:
  Full-time.

Benefits

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  Permanent Work-from-home setup
• 
  Company-provided equipment
• 
  Secondary Wi-Fi Modem
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  21 Leave Credits Annually - Leave benefits begin on Day 1.
• 
  100% conversion of UNUSED leave credits
• 
  HMO on Day 1
• 
  13th Month Pay
• 
  Monthly Gift Voucher
• 
  Milestone Tokens (Birthday/Anniversary/Christmas).
• 
  A Life Beyond the Screen #WorkLifeBalance.
• 
  Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.