Job Description

Location: Cape Town, Western Cape

Work Model: Office-based

Working Hours: Monday to Friday | US Working Hours

Employment Type: Full-time

Salary: Market-related

Benefits: Medical Aid Allowance + Employer Contribution to Pension Fund

About Our Client

Our client is a leading global business services organisation with an international client base. They are expanding their Cape Town team and are looking for customer-focused, motivated individuals to join their growing operation.

We currently have opportunities available in both Voice Customer Service and Back Office Customer Service.

The Opportunity

As a Back Office Customer Service Representative, you will provide administrative and operational support while ensuring customer information and transactions are processed accurately and within the required turnaround times.

Key Responsibilities

• Process customer information and transactions accurately.
• Perform data capturing and administrative duties.
• Review and verify information across relevant systems.
• Respond to customer and internal queries through written communication.
• Process requests within agreed turnaround times.
• Maintain accurate and up-to-date records.
• Identify discrepancies and escalate issues where necessary.
• Follow established processes, policies and quality standards.
• Ensure all work is completed accurately and efficiently.
• Meet agreed productivity, accuracy and quality targets.
• Maintain confidentiality and handle customer information responsibly.
• Work collaboratively with team members and other departments.

Requirements

• Matric / Grade 12.
• Previous call centre, customer service, administration or back-office experience is preferred.
• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy.
• Good computer literacy and ability to navigate multiple systems.
• Strong organisational and time-management skills.
• Ability to follow detailed processes and procedures.
• Good problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Comfortable working in a high-volume, target-driven environment.
• Must be comfortable working Monday to Friday during US working hours.

WHAT OUR CLIENT OFFERS

• Market-related salary
• Medical Aid Allowance
• Employer contribution towards a Pension Fund
• Transport back home
• Monday to Friday working week
• Opportunity to work within a global business services environment
• Training and development opportunities
• Potential for career growth and progression

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