Job Description

In this role, you'll be responsible for speaking with Spanish-speaking patients, verifying benefits, following up on appointment calls, making outbound calls, scheduling and rescheduling appointments, and managing the EMR.

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay with language premium
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Site Location:

• Davao Site (North) - 4F & 5F, La Cima Building, JLN, 2, Palma Gil St, Poblacion District, Davao City
• Davao Site (South) - Gate #23, Central Park, Bangkal, Davao City

Requirements

• Proficient in both written and spoken Spanish and English
• BPO experience in a healthcare account is a must
• Experience working virtually for a Private Clinic/Hospital in the US is preferred
• Comfortable working with US-based clinics and physicians
• Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
• Soft skills such as empathy are essential as you may be talking to people who have medical issues
• Organized and detail-oriented
• Must be willing to work onsite