Job Description

Use Your Power for Purpose
AtPfizer,we believe in the power of our people to make a difference in patients' lives. You will be at the forefront of our mission, working within the Commercial division to enhance thecompetencies andcapabilitiesof ourcustomerfacing colleagues (CFCs).
The CFC Excellence Leadis responsible fordefining andoperationalizing “Best in Class”capabilitiesfor Pfizer’s Customer Facing Colleagues (CFCs) across the end-to-endCFC journey (Territory Management, Pre-Call Planning, In Call, Post Call) This role serves as a strategic integrator acrossGCEE, AIA, Digital, GCA, Enablement, Market Access, and CEP leadership to ensure CFC capabilities, tools, processes, and reportingstrategiesare aligned, scalable, and impactdriven.

The role leads enterpriselevel programs thatoptimizethe CFC experience,improveproductivity, and enablesdatadriven decisionmaking, while ensuring consistency across therapeuticareabusiness units in the US market. This includesdrivingrep reporting and insights experience, process optimization initiatives, CFC impact measurement framework,and seamless integration of ouremerging AIenabled capabilitiesinto the ecosystem The CFC Excellence Lead translates complex crossfunctional inputs into clear priorities, roadmaps, and measurable outcomes that improve both colleague and customer experience.They are also an AI warrior who is actively becoming LLM proficient.

What You Will Achieve

• Define and lead the CFC Excellencestrategy andoperatingplan, ensuring alignment between CMO, CEPs, Digital, Enablement, and Commercial Leadership on priorities, sequencing, and execution across CFCfacing initiatives

• Havedemonstratedfinancialproficiencyrequired to be strategic partner to GCEE Chief of staff, related to all strategic budget managementactivities“Finance Captain”

• Partner with CEPs,CMO, and Digitalcross functional teams to define financial inputs for CEP Op Plans, based on data supported projected use assumptions.Alignclosely with CEP Enablement leads to ensure inputs are clear and provided in alignment with Op plan timing

• Evolve the US crossBU CFC Reportingexperience,establishinga unified roadmap across SMART, SCOUT, and future CRM/BI platforms to improve usability, trust, and decision support for reps and managers

• Lead process optimization initiativesthatidentifyand resolve inefficiencies across the CFCworkflow, including dynamic targeting, planning, execution, feedback loops, and reporting, partnering with Digital and Operations to deliver scalable solutions

• Assess andoperationalize CFC Experience measurementframework, including development of indices and feedback mechanisms that capture actionable insights from through the “Voice of thefield”,translatinginto prioritized improvement plans across functions

• Drive feature and capability prioritizationusing real adoption,utilization, and persona-based data, replacingopinion-baseddecisions with evidence-backed recommendations for investment and enhancement

• Lead crossfunctionalengagementforumsthat harmonizealignmentswith CEPs, Sales Leadership, and SMEs, ensuring efficient feedback loops, coordinated deployments, and minimized field disruption

• Advance AIenabled CFC capabilities, supporting advisory boards, usecase definition, and business case assessment to ensure AI investments are grounded in real CFC workflows and value creation

• Establish clear OKRs, KPIs, and success metricsacross CFC Excellence programs, tracking impact on productivity, experience, cost efficiency, and adoption, and elevating insightstosenior leadership

• Foster a culture of collaboration, transparency, and continuous improvement, encouraging crossvertical design, innovation, and proactive problemsolving across the CFC ecosystem

Here Is What You Need (Minimum Requirements)

• Bachelor’s degreerequired

• 8+ years of pharmaceutical commercial experience

• Demonstratedexpertiseacross the CFCend-to-endengagement lifecycle (targeting, planning, execution, reporting, optimization)

• Strong understanding of CFC tools, reporting platforms, and commercial data ecosystems

• Proven experience leading large, crossfunctional, enterprise programs

• Experience presenting complex strategies to senior leadership and driving alignment across matrixed stakeholders

• Track recordof delivering transformation initiatives and transitioning work into sustainable BAU models

• Strong analytical, problemsolving, and execution skills

Bonus Points If You Have (Preferred Requirements)

• MBA or equivalentMaster’sdegree preferred

• Experience working with emerging technologies (e.g.,AIenabledcommercial capabilities)

• Commercial leadership experience with direct exposure to field operations and CEP engagement

• Experience driving reporting, analytics, or digital transformation initiatives at scale

• Strong designthinking mindset with ability tooperateeffectively in ambiguity

• Demonstrated ability to simplify complex systems and workflows for frontline users

• High levelof executive presence, influence, and stakeholder credibility

• Strong people leadership and coaching capabilities

• Role model for Pfizer values: Courage, Excellence, Equity, and Joy

Work Environment / Travel

• Global role with primary collaboration across US EST and UK GMT time zones

• Flexibility to support international stakeholders as needed

• International travel asrequired

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

OTHER JOB DETAILS

• Last Day to Apply April 13, 2026
• Work Location Assignment Hybrid, 2-3 days onsite/week, US Commercial Pfizer site required (per Pfizer’s Log in for Your Day Policy).

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Mkt & Sales/Commercial Bus