Job Description

The Urgent Care Technician supports clinical providers by delivering high-quality patient care in a fast-paced urgent care setting. This role involves direct patient interaction, clinical support duties, and administrative tasks to ensure efficient patient flow and a positive patient experience.

• Greet and room patients promptly; obtain and document vital signs, medical histories, and chief complaints.
• Perform triage/check-in assessment and discharge, CLIA waived point of care testing, wound care, splinting application and other treatments ordered by the provider.
• Assist providers with examinations, treatments, and minor procedures
• Perform clinical tasks such as wound care, splinting, EKGs, and specimen collection (as permitted by training and state regulations)
• Prepare exam rooms, maintain supplies, and ensure proper cleaning and infection control standards
• Maintains all clinical documentation including quality control and compliance logs required by company policy and applicable regulatory agencies.
• Perform point-of-care testing (e.g., urinalysis, rapid strep, flu, COVID tests)
• Accurately document patient care in the electronic medical record (EMR)
• Provide patient education and discharge instructions under provider guidance
• Assists nurse and provider on duty at all times during a shift, including, but not limited to, the unpacking of supplies and maintaining of the general aesthetics of the clinic. Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room. Assists non-ambulatory patients to and from the building.
• Assist with front office tasks as needed, including patient flow coordination and communication
• Follows all scripting provided for patient interactions.
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
• Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.
• Enters patient admitting information into computer and adds patient on clinic schedule.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department

1 year of clinical experience with intake/triage

High school Diploma or equivalent

BLS