Job Description

Location

This position is located at Unit 81 & 82, Zone J Level 3, Manchester, Greater Manchester, M178AA United Kingdom

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Uphold the Company’s mystery shop standards and ensure that customer service takes priority over projects
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Adapt to the store’s needs by assisting with customer service, loss prevention, store cleaning tasks and store projects

Teamwork & Communication:

• Model the way by inspiring, motivating and encouraging teamwork
• Assist management by training and coaching on receiving and inventory control measures
• Effectively communicate and build partnerships with store team, inventory control and the distribution centre
• Actively participate in daily meetings

Operations:

• Successfully lead the team in the shipment receipt process and complete shipment turnaround promptly
• Take ownership of receiving to ensure that operational tasks are completed and keep receiving and back stock areas neat, clean and organised
• Complete receiving paperwork accurately and according to deadlines
• Set the example by adhering to Company policies and procedures
• Exhibit strong loss prevention awareness and help ensure compliance to all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Work in partnership with the Visual Merchandising Manager and management team to coordinate and facilitate shipment placement and maintain standards throughout the store
• Exhibit familiarity with bestsellers product and prioritises the replenishment of top selling items
• Support sales by assisting in merchandising and display projects as is needed

What You'll Need

• Previous leadership experience in a retail environment
• Ability to maneuver around sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
• Open availability to work nights and weekends, including opening and closing shifts to meet the needs of the business
• Strong leadership and communication skills

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

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Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.