Job Description

Urban Outfitters is more than a brand—it’s a cultural movement. We’re a destination for creative expression, trend-defining fashion, and the next generation of style. Loved by Gen Z and rooted in youth culture, we’re constantly evolving to reflect what’s now and what’s next. Our store team is front and center - representing our brand to customers everyday in our stores - where brand, product and experience meet.

The Head of Stores for Urban Outfitters will lead the brand’s entire North American retail operation—a critical role focused on driving exceptional performance, operational excellence, and a customer experience that resonates deeply with our core young customer. This leader is responsible for the overall health and profitable growth of a fleet of approximately 200 stores, primarily based in the US with a small presence in Canada.

Reporting directly to the President North America, this role is a key member of the Home Office leadership team. This leader directly manages 3 direct reports, including two Regional Directors who, in turn, oversee roughly 13 District Managers This role blends strategic vision, transformative leadership, and a deep, active passion for the young customer.

Role Responsibilities

Retail Strategy, Growth & Commercial Impact

• Own the full P&L for the North American store fleet, driving revenue, comp growth, and overall profitability across all stores and markets.
• Develop a Growth and Winning Mindset across the field organization, setting ambitious performance targets, continually raising the operational bar, and actively competing to drive significant results for the company.
• Partner with Planning, Finance, and Marketing to develop long-term retail strategies, forecasts, budgets, and investment decisions.

Customer Experience & Brand Ethos

• Champion an unwavering focus on the YOUNG customer, demonstrating an innate curiosity and deep understanding of their behaviors, trends, and evolving omni-channel expectations.
• Ensure the in-store experience and operational execution consistently embody the Urban Outfitters brand ethos and cultural relevance.

Leading Change & Operational Excellence

• Serve as a transformative leader, capable of Leading Change at scale through strategic planning and operational excellence to evolve the retail operating model.
• Clearly articulate the journey from the current state to the desired future state, inspiring the field organization to embrace new processes and drive impact through change.
• Oversee all retail operations, systems, and execution standards, implementing scalable operating frameworks and KPIs that drive accountability and efficiency across the fleet.

Leadership Development & Organizational Effectiveness

• Lead, mentor, and develop a high-performing multi-layered field organization, including the direct team of Regional Directors and the broader team of District Managers and Store Leaders.
• Actively participate in the Home Office leadership team, contributing field insights to enterprise-wide decisions and serving as a cross-functional partner.
• Build a talent pipeline and leadership culture that views talent exportation to other parts of the business as a critical measure of success.

Role Qualifications

• 10+ years of progressive retail leadership experience, with significant senior-level oversight of large, multi-unit retail fleets.
• Proven success in Leading Change initiatives at scale and driving profitable growth in complex, fast-paced environments.
• Strong financial acumen and extensive experience owning and managing multi-store P&Ls.
• Demonstrated Understanding of/Passion for the Young Customer and their consumer landscape, with a track record of translating customer insights into impactful retail strategies.
• Exceptional people leader with experience building high-performing, values-driven cultures and a commitment to succession planning.
• Ability to balance Growth/Winning Mindset ambition with disciplined operational rigor.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.