Job Description

Job Duties and Responsibilities

• Respond to telephone inquiries regarding Lifeline products and services; provide accurate information and recommendation to meet customer needs.
• Meet /exceed sales quota using customer focused selling and objection handling.
• Maintain product knowledge and stay current with all marketing promotions.
• Obtain all pertinent customer information and process all required documentation, to ensure accuracy while the same time providing an excellent customer experience.
• Transfer all non-sales calls to the appropriate department.
• Collect referral source information from callers on every sale call.
• Respond to Fax referrals and Web inquiries same day when they are assigned by Team Leader, when automatically assigned must handle Web Leads within 1 hour to avoid abandoning lead.
• Respond to Voice Mails based on scheduled time and must be completed same day, also check for Voice Mails through the day.
• Monitor action/job queues from Tuesday- Friday to ensure real-time follow-up daily.
• Handle At-Risk and No Go’s daily upon resignment to sales rep.
• Auto email sales orders to HSRs after creating sales orders.
• Handle service calls for subscribers that are inquiring about upgrading their system, OTG, Med Ready, Wandering services.)
• Stay current with competition by reviewing competition spreadsheet.

Job Required Qualifications

• Education – Post-secondary education and/or equivalent related work experience preferred with 2 years of experience in business-to-consumer (B2C) sales in a high transaction environment
• Work Experience – Minimum 1 year experience working in a call centre environment
• Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications
• Demonstrated record of success achieving/exceeding sales targets
• Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
• Ability to plan, organize and establish priorities to meet goals and achieve results
• Ability to work in a fast-paced customer sensitive environment
• Driven, self-motivated and competitive
• Result-oriented with a “go-getter” personality
• Excellent rapport building telephone communication and negotiating skills
• Strong organization, time management skills, and attention to detail
• Active listening skills and the ability to multi task – e.g. listen, talk and type
• Team player and able to work autonomously