Job Description

What You’ll Do

The UPS Specialist performs intermodal operations for REMPREX-supported rail terminals, including customer service for truck drivers, Gate inspections, inventory inspections, and UPS manifest monitoring, tracking, and updating. The UPS Specialist role requires an individual with excellent customer service skills to communicate with and support UPS truck drivers and dispatchers that require assistance. Depending on the type of operations performed, the individual periodically needs to perform work outdoors.

Responsibilities

• Operations reporting, including generating and distributing reports
• Running TSS commands and monitoring OASIS dashboards to verify accurate arrivals, errors, and exceptions
• Providing status updates to the client and customer regarding any errors or exceptions that do not match the provided UPS manifest
• Notifying service partners of any unit exceptions, damage, unit stencil issues, for repair
• Automated Gate processing, which involves data entry on a computer for each unit that enters or exits an intermodal terminal
• Manual Gate processing, which involves processing transactions outside on a handheld device for each unit that enters or exits an intermodal terminal
• As needed, yard checks to confirm the existence and locations of units and chassis, which involves driving in the intermodal terminal
• Information verification on a unit that enter or exit an intermodal terminal
• Vehicle damage inspections
• Driver identity verification
• Driver registration
• Inventory management to ensuring the availability of working equipment
• Accurate and efficient transaction processing to maintain safety and compliance in the intermodal terminal

What You'll Need

Required:

• High School Diploma or equivalent
• Ability to work in an outdoor environment subject to traffic, dust, weather, and other elements
• Valid driver’s license and a clean driving record
• Proven ability to maintain confidential information
• Excellent customer service skills, as well as pleasant and professional interpersonal skills
• Ability to accurately perform arithmetic computations to perform job duties sufficiently
• Detail-oriented work ethic, exhibiting the highest level of professional accuracy
• Ability to work collaboratively in a team environment
• Ability to meet deadlines and performance goals
• Working knowledge of Microsoft® Office Suite, including specific knowledge of Word® and Excel®
• Working knowledge of office machines, including, but not limited to, computers, fax machines, printers, and multi-line telephones
• Ability to pass and maintain certifications or proficiencies in the following areas:
• eRAILSAFE Certification
• Permanent Employee Registration Card (PERC), applies to Illinois (IL) only
• REMPREX and Client Safety Rules and Regulations

Preferred:

• Working knowledge of the intermodal industry

Physical Requirements:

To perform the essential functions of this job, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, talk, and hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, feel, and reach. The employee must be able to stand for periods of eight hours or more, and must have the ability to lift up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Location

Our Willow Springs terminal is located at 7600 Santa Fe Dr, Hodgkins, IL 60525

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself!

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

What We Offer

All benefits mentioned below are based on eligibility and vary based on status, role and location.

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts.
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!

If this role isn't what you're looking for, please consider other open positions.

REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

REMPREX participates in eVerify. Click here for information about eVerify.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes.

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