The Student Support Assistant provides valuable administrative support to the daily operations of the University Financial Aid Office, which includes Financial Aid, Student Employment, and External Loans. This entry-level position is designed for a dependable student seeking professional office experience in a highly supportive environment. Working alongside full-time staff members, assistants will help manage busy periods at the front desk, assist peers with routine employment paperwork, and provide a student perspective on upcoming office guides. This is a great resume-building opportunity with comprehensive training provided for all tasks. 20- hour/week, pay rate $12.22/hour
Responsibilities
Front Desk Support & Customer Service
Welcome students and visitors to the offices and remind them to check in on the sign-in sheet.
Provide backup support for the Sears 240 suite by answering incoming phone calls during peak hours, addressing general questions, or routing complex inquiries to full-time staff.
Help distribute physical paper paychecks to student employees, verifying their student ID upon pickup.
Guided Student Employment Document Intake
Follow a straightforward, step-by-step checklist to help newly hired students submit their required onboarding paperwork.
Securely copy, scan, and file student paperwork and identification documents, following office procedures to ensure sensitive information is properly handled (training provided).
Perform basic data entry.
Student Guide Feedback
Read through drafts of upcoming student guides, informational flyers, or website instructions before they are published to the campus.
Share your perspective as a student on whether the wording is easy to understand, and point out any sections that might feel confusing to a peer.
General Office Tasks
Assist with basic office duties as needed, such as filing, organizing supplies, or other light administrative projects.
Qualifications
A dependable student who arrives on time for shifts, is open to learning basic office software, and can adapt to daily office needs as they pop up.
Comfortable interacting with visitors politely (in person or on the phone) and able to carefully follow checklists to process student paperwork and maintain confidentiality regarding sensitive student data.
Willing to share an honest student perspective on whether draft office guides are clear or confusing.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email at equity@case.edu Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
