Job Description

Universal Mortgage Processor

St. Louis, MO

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Who are you at Neighbors Credit Union?

Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Responsibilities and Daily Job Duties

Primary Function:

• Process 1st and 2nd mortgage loans and take on various mortgage closing and post-closing functions. This is a detail-oriented position that also requires a strong sense of urgency, a commitment to accuracy and the ability to work collaboratively with our origination team, various departments within the Credit Union, and external partners.

Primary Responsibilities

• Process 1st and 2nd mortgage loans from application through closing. This includes direct member interaction both in person, through technology and on the phone and requires timely communication with all impacted parties in order to ensure closing and service level expectations are met.
• Handle mortgage closing and post-closing functions, ensuring all documentation is complete and accurate
• Efficiently work through que of mortgage applications daily to ensure timely follow-up
• Communicate and collaborate effectively with the origination team, other departments within the Credit Union, and external vendors and partners
• Maintain a strong commitment to accuracy and attention to detail in all aspects of the role
• Manage multiple tasks simultaneously and meet deadlines in a fast-paced environment
• Monitor and ensure compliance with all regulatory requirements and Credit Union policies and procedures
• Other duties as assigned

Performance Expectations:

Life-Changing

• We take all steps necessary to elevate and empower members to confidently achieve financial wellbeing.
• We predict and understand the needs and wants of members at all life stages by intentionally observing their behavior, listening intently, asking better questions, and leveraging data.
• We navigate members through the journey of achieving financial wellbeing by proactively recommending personalized solutions that will impact their lives for the best.

Trustworthy

• We earn our members’ trust by continuously building and sharing personal finance expertise, always keeping their interests in mind.
• We create personal connections with members by greeting them warmly, respecting and engaging them individually, and nurturing their financial wellbeing.
• We take immediate action and personal ownership to acknowledge, set expectations, and resolve all member needs.

Easy

• We create consistent and seamless experiences when, where and how the member wants to be served by continuously enhancing Neighbors’ technical, operational and talent capabilities.
• We respect members’ time by streamlining processes, offering convenient access, and ensuring timely response.
• We advise and help members navigate financial matters using conversational, easy-to-understand language and tools.

Requirements

Qualifications

• One to two years of experience in processing and/or closing conventional mortgage loans
• Experience with secondary market underwriting guidelines
• Working knowledge of required compliance regulations
• Experience with FHLB funding and servicing preferred

Education

• High school diploma or equivalent

Skills

• Must have excellent oral and written communication skills
• Must have strong knowledge of computer and software applications
• Ability to work under pressure and meet deadlines with a sense or urgency
• Ability to problem solve in an environment that may have unique circumstances for each borrower
• Ability to interact and assist at all levels of employees/management
• Flexibility and desire to learn and train on varied tasks

Rewards

• This position is full time and will be eligible for benefits, and an annual incentive plan.
• We have excellent opportunities for career advancement and professional development.
• Salary ranges from $19.20 - $24.20

Schedule

• Monday through Friday 8:00 AM - 5:00 PM

Supplemental Pay?

• No

Benefits (Eligible the first of the month after your hire date)

• Medical
• Dental
• Vision
• Employee Paid Life Insurance
• Voluntary Life Insurance
• Short Term and Long Term Disability
• HRA and FSA
• 401k with matching contributions
• Tuition Reimbursement
• Paid Parental Leave up to 12 weeks
• 4 weeks of PTO
• Sick Time off that can be for both employee and family members
• Birthday PTO

Location

• 6260 S Lindbergh Blvd St Louis MO 63123