Job Description

This role combines the best of customer service and banking. You'll assist customers with their financial needs, help them navigate banking products and services, and make a meaningful impact on their financial journey. Whether you're processing transactions, opening accounts, or helping someone find the right banking solution, you'll play a key role in strengthening customer relationships and supporting our community. If you're looking for a career—not just a job—this is a great opportunity to grow your skills and explore future opportunities in personal banking, lending, business banking, and leadership.

What You'll Do:

Create Outstanding Customer Experiences Welcome customers and make them feel valued with every interaction.

Build relationships by listening to customers' needs and providing personalized solutions.

Resolve questions and concerns with professionalism and care.

Educate customers on digital banking tools and services that make banking easier.

Support Customers' Financial Needs Open consumer deposit accounts and assist with account maintenance requests.

Help customers with debit card services, online banking, and general account inquiries.

Identify opportunities to connect customers with products and services that align with their goals.

Partner with teammates and banking specialists to ensure customers receive comprehensive financial support.

Process Transactions with Accuracy and Care Handle deposits, withdrawals, loan payments, transfers, and other financial transactions.

Verify customer information and maintain transaction accuracy.

Balance cash drawers and maintain appropriate records.

Follow established operational, security, and compliance procedures.

Contribute to a Successful Branch Team Work closely with branch teammates to achieve service and sales goals.

Participate in training and development opportunities to grow your knowledge and skills.

Support branch operations and assist with opening and closing procedures.

Help maintain a positive, collaborative, and customer-focused environment.

What We're Looking For May Be a Great Fit If You:

✅ Enjoy helping others and building relationships.

✅ Take pride in providing exceptional customer service.

✅ Have strong communication and problem-solving skills.

✅ Are detail-oriented and comfortable handling financial transactions.

✅ Thrive in a fast-paced, team-oriented environment.

✅ Are eager to learn, grow, and build a long-term career.

Why Jefferson Bank?

At Jefferson Bank, we believe our people are our greatest asset. We invest in our employees through training, development, and opportunities for advancement. As a Universal Banker, you'll gain valuable financial industry experience while building meaningful relationships with customers and coworkers alike. You'll leave each day knowing you've helped customers reach their financial goals while growing your own career at the same time.

Qualifications

High school diploma or equivalent required.

Customer service, retail, hospitality, cash handling, or banking experience preferred.

Previous teller or account-opening experience is helpful but not required.

A positive attitude and willingness to learn are essential.